Ashiya Parveen

Detail-oriented and customer-focused undergraduate student seeking the Part-Time Work-From-Home Customer Service Associate role. Possesses excellent written English communication skills and a reliable home-office setup. Skilled in digital navigation, empathetic problem-solving, and managing chat/email support queries efficiently. Eager to leverage internal knowledge bases and software tools to deliver seamless customer support while maintaining high quality and performance standards.

Virtual Customer Support Trainee / Independent Projects - Personal Projects / Academic Assignments - Remote

• Practiced managing written customer queries via email and chat, focusing on swift, accurate, and professional responses.
• Utilized standard operating procedures (SOPs) and internal resources to resolve user issues related to accounts and orders.
• Handled online communications and records management using digital spreadsheets, email, and web tools.
• Maintained consistent response quality, active listening skills, and attention to detail during study and practice projects.

Bachelor of Arts (B.A.) - Written & Spoken English, Communication, Literature, and General Social Sciences - Makhma Jyotiba Phule University Pursuing, UP, India