Ashlin Peter

Quota-carrying Account Manager with 5+ years of experience owning a $1M annual renewals and expansion quota ($83K/month, ~$250K/quarter) across a $3.5M ARR, 1,500+ account NAMER portfolio - consistently delivering 105-110% of monthly quota, more than double the industry-standard $500K quota bar. Builds AI-assisted whitespace maps and account plans that turn territory review into a real growth roadmap, and uses conversation intelligence (Gong) and generative AI to sharpen discovery, prep for calls, and keep forecasting and CRM hygiene audit-ready. Skilled in CXO-level communication, navigating complex multi-stakeholder deal cycles, building ROI-driven business cases, and acting as the escalation point when accounts are at risk.

Proven cross-functional partner to Customer Success, Engagement Management, Product, Support, Services, and Engineering teams, translating renewals into expansions and expansions into stickier, bigger partnerships.

Account Manager (Renewals & Expansion) at Avalara (2024-05 – 2025-06)

Owned a $1M annual quota ($83K/month, ~$250K/quarter) across gross revenue retention and expansion for a $3.5M ARR portfolio of 1,500+ SMB and Mid-Market NAMER accounts - consistently delivered 105–110% of monthly quota, beating target by $4K–$8K per month, and exceeded the standard $500K annual quota bar by 2x.

• Built whitespace maps and account plans, using AI-assisted account analysis to surface expansion signals faster than manual review, turning renewal conversations into structured growth roadmaps for every account in the territory.
• Sourced and built expansion pipeline independently through outbound prospecting, stakeholder mapping, LinkedIn Sales Navigator, and Apollo.io, generating 30–40% of qualified pipeline against quota.
• Ran account management across the full lifecycle - relationship-building, renewal, expansion - maintaining a 95%+ renewal rate against quota targets.
• Used Gong for conversation intelligence and generative AI tools to prep for calls, sharpen discovery conversations, and feed AI-assisted analysis into forecasting so CRM hygiene stayed audit-ready and leadership could trust the number.
• Navigated complex, multi-stakeholder deal cycles involving 5–10 stakeholders across Finance, Operations, Procurement, and IT, acting as the escalation point for churn risk and turning at-risk, quota-critical accounts around.
• Built the business case and ROI story that won executive alignment and budget approval in discovery calls with Directors, VPs, and economic buyers.
• Partnered across Customer Success, Engagement Management, Product, Support, Services, and Engineering teams to unblock renewals, protect quota, and solve issues no single team could fix alone.

Account Manager at Allied Market Research (2023-10 – 2024-03)

• Generated qualified pipeline through cold calling, email outreach, LinkedIn prospecting, and strategic market research, completing 60–80 outbound touches weekly.
• Delivered 8–15 qualified opportunities per month by identifying target accounts and key decision-makers across multiple industries.
• Conducted discovery meetings with senior stakeholders to understand business requirements and position research solutions.
• Partnered with internal teams on proposal creation and commercial discussions, supporting new customer acquisition.

Team Manager – Customer Success (Revenue & Retention) at Sphinx Worldbiz Limited (2022-10 – 2023-10)

• Led renewal and expansion revenue motions for enterprise customers, managing and coaching a team of 10 Customer Success Managers against revenue and growth objectives.
• Conducted executive business reviews and commercial discussions with key stakeholders, identifying expansion opportunities through customer maturity assessments and usage analysis.
• Improved renewal rates from 86% to 93% within two quarters and grew expansion revenue by 20% year-over-year.
• Reduced churn risk pipeline by 30% through proactive customer engagement and cross-functional collaboration with Product, Operations, and Sales.

Customer Success Manager (Commercial Accounts) at Hubilo (2020-10 – 2022-08)

• Managed a portfolio of enterprise SaaS customers across North America, EMEA, and APAC, achieving 110%+ renewal attainment.
• Built relationships with C-level executives, Directors, and senior stakeholders through executive discovery sessions and strategic business reviews.
• Generated 15–25% expansion revenue through upselling and cross-selling, and led contract negotiations and pricing discussions.
• Used Salesforce CRM for opportunity management, forecasting, and pipeline visibility.

Sr. Customer Associate – Benefits Implementation at ADP (2015-05 – 2019-03)

Managed client relationships for U.S.-based enterprise customers, partnering with HR, Payroll, Benefits, and Vendor teams on successful implementations.

• Delivered process improvements and operational efficiencies while ensuring SLA and compliance adherence.

Sr. Associate – Insurance Claims at WNS Global Services (2013-07 – 2015-05)

Managed end-to-end claims processes, investigations, liability assessments, and resolution negotiations while maintaining compliance and service quality standards.

Sr. Associate – Customer Support at Wipro (2011-10 – 2013-06)

Managed international customer support operations, delivering issue resolution, customer retention, and service excellence initiatives.

Bachelor of Commerce in Commerce – Alagappa University (2013)