Project Manager – Scrum Master at JCPenney (under Vrize Payroll) (2025-11 – Present)
- Program-managed cloud-native engineering and multi-track solution delivery, defining project scope and aligning deliverables with product roadmaps to improve delivery velocity by 25%.
- Served as Change Approval Board (CAB) liaison, collaborating with Governance, Risk, and Security teams to ensure 100% compliance with IT project governance frameworks.
- Integrated GenAI tools for project planning, automated risk analysis, and status reporting, deploying AI-powered test automation that reduced QA cycle times and boosted code quality by 30%.
- Facilitated technical discussions on APIs, cloud infrastructure, system integrations, and data onboarding with internal engineering and business clients to ensure long-term strategic alignment.
Senior Team Lead – Scrum Master at Cisco (under VCTI Payroll) (2024-04 – 2025-11)
- Led 3 concurrent Agile teams executing critical multi-phase IT transformation projects, accelerating delivery speed by 30% and facilitating ceremonies that drove a 15% boost in team velocity.
- Architected enterprise Jira tracking strategies, producing accurate project definition reports, sprint metrics, and product backlog tracking across all delivery tracks with 100% accuracy.
- Coached teams to resolve impediments swiftly (reducing sprint blockages by 40%) and fostered Product Owner collaboration, elevating backlog efficiency by 35%.
- Optimized continuous integration processes and release schedule consistency, conducting retrospectives and phase reviews to cultivate a high-performance delivery culture.
Agile Project Manager / Scrum Master at ARCTERN (2020-09 – 2023-10)
- Developed and executed behavioral change management plans and stakeholder communication strategies, driving smooth user adoption while reducing change-related disruptions by 95%.
- Formulated work plans, estimates, and Dependency Trackers to control scope changes, mitigate cross-project dependencies, increase delivery quality by 20%, and reduce defects by 15%.
- Orchestrated resource planning and cross-functional collaboration across product, engineering, and marketing teams to define project scope, achieving a 95% on-time project delivery rate.
- Spearheaded new Agile methodologies incorporating emerging technologies, boosting team productivity by 40%, decreasing project defects by 20%, and delivering clear Sprint Closure documentation.
Project Lead / Scrum Master at Oracle Corporation (2014-06 – 2019-12)
- Managed project operating costs, resource capacity forecasting, and allocation across multiple medium-scale projects, increasing resource efficiency by 20% and mitigating delays by 15%.
- Built and maintained real-time risk management dashboards for healthcare IT initiatives, providing complete risk visibility that reduced overall delivery risks by 40% and enhanced client satisfaction by 20%.
- Consulted with internal/external stakeholders on project initiation statements, scope reports, and QA strategies, decreasing defects by 30% while ensuring full regulatory compliance.
- Applied servant leadership and conflict resolution to boost team morale by 10% and productivity by 20%; streamlined stand-ups, planning, and demos using Jira and Confluence.
Senior Test Analyst at Philips Innovation Campus (2013-09 – 2014-04)
- Developed and executed 20 comprehensive test scenarios, achieving a 95% defect detection rate during software testing cycles.
Testing Engineering Senior Analyst / Team Lead at Dell R&D Centre (2011-12 – 2012-08)
- Led the development of 150 test scenarios and 200 test cases for enterprise applications, reducing defects by 50% during first release.
- Implemented defect management workflows to decrease defect backlogs by 25%; authored daily/weekly status and test closure reports.
Senior Software Engineer / Team Lead at Target Corporation (2008-08 – 2011-11)
- Incorporated Six Sigma process improvements into project management practices, reducing overall project timelines by 20%.
- Provided UAT support for localization and internationalization testing; tracked and reported defects to decrease defect rates by 30%.
