Ashok Raibari

To work with a leading banking organization in a challenging role as Branch Operation Head, leveraging my experience in branch operations, customer relationship management, compliance and team leadership to drive business growth, operational excellence and customer satisfaction.

Branch Operation Head - AXIS BANK

(2022-03)

Experienced Banking Professional with 4+ years of hands-on experience in branch operations, customer service, compliance and team coordination at Axis Bank. Proven ability to manage day-to-day branch operations efficiently, ensure regulatory compliance and deliver high-quality customer service. Strong focus on process improvement, customer satisfaction and operational excellence.

• Oversee overall branch operations including cash management, clearing, account services and end-to-end customer service.
• Ensure compliance with RBI guidelines, internal policies, KYC / AML norms and audit standards.
• Supervise daily transactions and monitor operational risk controls to minimize errors and fraud.
• Lead, train and motivate branch team to achieve business and service excellence.
• Drive business growth through CASA, TD, loan products, NTF and cross-sell initiatives.
• Handle customer escalations and ensure timely resolution to maintain high satisfaction.
• Prepare MIS reports, analyze branch performance and implement action plans for improvement.
• Coordinate with internal departments for smooth execution of banking services.

Master of Arts - M.A. - University of Rajasthan (2021)

Bachelor of Arts - B.A. - University of Rajasthan (2019)

Course - RS-CIT Course in Computer - VMOU, Kota