Ashok Upadhaya

Transaction Processing: Scanning merchandise, processing cash, credit/debit cards, coupons, and gift vouchers accurately.

POS Operation: Managing the point-of-sale (POS) terminal to create accurate bills and manage transactions.

Customer Service: Providing quick, friendly service, handling queries about product locations, and resolving issues at the checkout counter.

CASHIER - BIG BAZAAR (FUTURE GROUP)

(2010-08 - 2013-02)

• Transaction Processing: Scanning merchandise, processing cash, credit/debit cards, coupons, and gift vouchers accurately.
• POS Operation: Managing the point-of-sale (POS) terminal to create accurate bills and manage transactions.
• Customer Service: Providing quick, friendly service, handling queries about product locations, and resolving issues at the checkout counter.
• Cash Handling & Accuracy: Balancing the cash drawer at the start and end of shifts, ensuring no shortages or excesses.
• Sales Promotion: Informing customers about ongoing store offers, loyalty programs, and discounts to increase sales.
• Returns & Exchanges: Handling customer returns and exchanges in accordance with store policies.
• Maintenance: Keeping the checkout area clean, organized, and stocked with necessary supplies.

FLOOR MANAGER - V MART RETAIL LIMITED

(2013-03 - 2016-01)

• Operational Excellence: Overseeing daily floor operations, ensuring compliance with company policies, and managing staff rosters.
• Sales & Targets: Driving sales performance to achieve store targets, focusing on high-margin products, and managing merchandise mix.
• Inventory & Visual Merchandising: Managing stock availability, implementing visual merchandising strategies, and reducing inventory shrinkage.
• Team Leadership: Training, motivating, and supervising floor staff to ensure excellent customer service and task completion.
• Customer Relations: Handling customer queries and complaints to maintain high satisfaction levels.

SR R. S. O - TANISHQ (TITAN COMPANY LIMITED)

(2016-02 - 2026-10)

• Sales Generation & Customer Service: Actively engage with customers to understand their requirements, provide detailed product knowledge (gold/diamond jewelry), and meet or exceed individual and team sales targets.
• Customer Relationship Management (CRM): Build and maintain relationships with clients by following up on purchases, informing them of new arrivals, and providing personalized service to enhance loyalty.
• Visual Merchandising & Store Upkeep: Maintain attractive and organized store displays, ensuring the showroom adheres to Tanishq's branding standards and is visually appealing.
• Inventory & Operations Management: Participate in regular inventory audits, stock checks, and replenishment, while managing point-of-sale (POS) transactions efficiently.
• Expert Knowledge: Stay updated on jewelry trends, product features, and marketing campaigns to educate customers effectively.
• Mentorship & Collaboration: Collaborate with team members and support store operations, including assisting in training or mentoring new, less experienced staff.

SR R. S. O - TANISHQ (TITAN COMPANY LIMITED)

(2026-03)

• Sales & Revenue Generation: Achieve and exceed individual and team sales targets by driving sales conversion.
• Customer Relationship Management (CRM): Build and maintain relationships with high-value (HNI/VIP) clients, providing personalized, expert advice on jewellery products.
• Customer Service Excellence: Deliver exceptional customer service, handle queries, complaints, and returns, and manage post-sales follow-ups.
• Product Knowledge & Display: Maintain in-depth knowledge of diamonds and gold, and manage visual merchandising, ensuring the showroom displays are attractive and clean.
• Inventory & Operations: Manage stock through daily inventory checks, opening/closing records, and reporting stock ageing.
• Team Support & Leadership: Assist in training and mentoring staff to meet sales objectives.
• Marketing Support: Support local area activities and promote new designs, schemes, and special offers to customers.

GRADUATION (B.A) - V. B. S. P. U (2006)