Ashok Upadhaya

CASHIER - BIG BAZAAR (FUTURE GROUP)

(2010-08 - 2013-02)

Transaction Processing: Scanning merchandise, processing cash, credit/debit cards, coupons, and gift vouchers accurately.
POS Operation: Managing the point-of-sale (POS) terminal to create accurate bills and manage transactions.
Customer Service: Providing quick, friendly service, handling queries about product locations, and resolving issues at the checkout counter.
Cash Handling & Accuracy: Balancing the cash drawer at the start and end of shifts, ensuring no shortages or excesses.
Sales Promotion: Informing customers about ongoing store offers, loyalty programs, and discounts to increase sales.
Returns & Exchanges: Handling customer returns and exchanges in accordance with store policies.
Maintenance: Keeping the checkout area clean, organized, and stocked with necessary supplies.

FLOOR MANAGER - V MART RETAIL LIMITED

(2013-03 - 2016-01)

Operational Excellence: Overseeing daily floor operations, ensuring compliance with company policies, and managing staff rosters.
Sales & Targets: Driving sales performance to achieve store targets, focusing on high-margin products, and managing merchandise mix.
Inventory & Visual Merchandising: Managing stock availability, implementing visual merchandising strategies, and reducing inventory shrinkage.
Team Leadership: Training, motivating, and supervising floor staff to ensure excellent customer service and task completion.
Customer Relations: Handling customer queries and complaints to maintain high satisfaction levels.

SR R. S. O - TANISHQ (TITAN COMPANY LIMITED)

(2016-02 - 2026-10)

Sales Generation & Customer Service: Actively engage with customers to understand their requirements, provide detailed product knowledge (gold/diamond jewelry), and meet or exceed individual and team sales targets.
Customer Relationship Management (CRM): Build and maintain relationships with clients by following up on purchases, informing them of new arrivals, and providing personalized service to enhance loyalty.
Visual Merchandising & Store Upkeep: Maintain attractive and organized store displays, ensuring the showroom adheres to Tanishq's branding standards and is visually appealing.
Inventory & Operations Management: Participate in regular inventory audits, stock checks, and replenishment, while managing point-of-sale (POS) transactions efficiently.
Expert Knowledge: Stay updated on jewelry trends, product features, and marketing campaigns to educate customers effectively.
Mentorship & Collaboration: Collaborate with team members and support store operations, including assisting in training or mentoring new, less experienced staff.

SR R. S. O - TANISHQ (TITAN COMPANY LIMITED)

(2026-03)

Sales & Revenue Generation: Achieve and exceed individual and team sales targets by driving sales conversion.
Customer Relationship Management (CRM): Build and maintain relationships with high-value (HNI/VIP) clients, providing personalized, expert advice on jewellery products.
Customer Service Excellence: Deliver exceptional customer service, handle queries, complaints, and returns, and manage post-sales follow-ups.
Product Knowledge & Display: Maintain in-depth knowledge of diamonds and gold, and manage visual merchandising, ensuring the showroom displays are attractive and clean.
Inventory & Operations: Manage stock through daily inventory checks, opening/closing records, and reporting stock ageing.
Team Support & Leadership: Assist in training and mentoring staff to meet sales objectives.
Marketing Support: Support local area activities and promote new designs, schemes, and special offers to customers.

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