Ashraf Hussain

Systems Engineer/Network engineer with 4.9 years' experience in areas of System/Network administration, service delivery, implementation, windows application patching, service improvement and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.

L1, L2 SYSTEM ENGINEER - Wipro LTD - Mumbai

(2023-08)

As a System Engineer, I provide technical assistance and support for Windows, application and MacOS-related issues, ensuring seamless operations and optimal performance of the desktop infrastructure. My primary focus is on troubleshooting, resolving, and preventing technical problems to minimize downtime and ensure user productivity.

• Provide timely and effective support for desktop/Laptop-related issues via phone, remote, email, or in-person.
• Identify, diagnose, and resolve hardware and software problems on desktops, laptops, and peripherals.
• Install, configure, and maintain desktops, laptops, and mobile devices, ensuring compliance with company standards.
• Create, manage, and deploy desktop images, ensuring consistency and efficiency.
• Assist with IT projects, such as hardware upgrades, software deployments, and infrastructure changes.
• Maintain accurate records of support requests, issues, and resolutions.
• Work with other IT teams to resolve complex issues and improve overall IT services.
• Stay up to date with industry best practices and apply them to improve desktop support processes.
• Collaborated with network engineers to troubleshoot connectivity issues, enhancing system efficiency.
• Configured and maintained email servers, ensuring reliable communication and adherence to spam and virus protection policies.
• Initiated updates to systems, enhancing workflows and adding new functionalities.
• Approached twice for the role of Team Leader, recognizing ability to lead effectively.
• Identified prompt and efficient ways to accomplish tasks, strategically reducing the workload for team based on the situation.

Freelance as Content Writer - Apllo private limited

(2022-09 - 2023-02)

• Optimizing content for publication across various social media sites.
• Analyzing and reporting on the effects of publications.
• Creating written pieces that are sharp, memorable and effective at prompting readers to take action.
• Monitoring user's engagement with and feedback on every post.
• Publishing eye-catching titles and descriptions for social media handles for events, new product launches and for festival.

System Engineer L1 - India Bulls Housing Finance LTD

(2018-06 - 2020-06)

As a System Engineer L1, primary responsibilities included providing technical support for desktop-related issues, troubleshooting hardware and software problems, installing and configuring desktops and laptops, managing and maintaining desktop images and deployments, and assisting with IT projects and initiatives.

• Provide technical support for desktop-related issues.
• Troubleshoot hardware and software problems.
• Install and configure desktops and laptops.
• Manage and maintain desktop images and deployments.
• Assist with IT projects and initiatives.

B. tech - Electronics and Communications Engineering - West Bengal University of Technology (2016)