Ashu Patil

Detail-oriented Automotive Support Specialist with hands-on experience in EV diagnostics, warranty handling, and dealership quality control. Proven track record in executing thorough pre-delivery inspections for electric vehicles (Bajaj Chetak) and managing high-voltage technical documentation. Seeking to leverage strong troubleshooting skills and technical knowledge as an Electric Technical Support Specialist at Suryoday Motors.

PDI In-Charge - Bajaj Chetak

(2024-02)

• Streamlined pre-delivery inspections for 150+ electric vehicles with a 99.8% pass rate on first-time delivery by performing comprehensive EV diagnostics, battery health checks, and motor & powertrain inspections.
• Reduced initial customer technical complaints by 25% across new Chetak EV deliveries by conducting precise firmware / ECU flashing and software updates prior to handover.
• Elevated post-delivery customer satisfaction scores by 20% by providing direct customer technical advisory & support on high-voltage charging best practices, instrument cluster controls, and app connectivity.

Warranty & Service Assistant - Suryoday TATA Motors

3-Month Tenure

• Accelerated warranty claim approval rates by 15% and minimized processing delays by conducting rigorous technical documentation on High-Voltage (HV) Systems & Battery Management Systems (BMS) component failures.
• Maintained 100% service record accuracy across 200+ vehicle warranty files by auditing component diagnostic logs and coordinating cross-functional repair workflows with master workshop technicians.

Higher Secondary Certificate - HSC – 12th - Maharashtra State Board (2025)

Secondary School Certificate - SSC – 10th - Maharashtra State Board (2020)