Service Desk Analyst
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I have over 2 years of experience in the IT industry, primarily focusing on the
ServiceNow platform, with previous experience working on Salesforce.
I am experienced in ITSM processes within ServiceNow, particularly in the Incident and Request modules as an Analyst. I possess strong analytical, problem-solving, and communication skills. Additionally, I have extensive knowledge and hands-on experience in ITSM modules and significant past experience with Salesforce CRM.
Dedicated and knowledgeable Service Desk Analyst with over 2 years of experience in the IT industry. Proficient in utilizing ServiceNow and Salesforce platforms,
with a focus on ITSM processes. Skilled in incident and request management,
demonstrating strong analytical abilities to swiftly troubleshoot and resolve issues.
Possesses excellent communication skills, effectively liaising with stakeholders to ensure smooth operations. Proven track record of delivering high-quality service and support, coupled with hands-on experience in ITSM modules and Salesforce CRM. A proactive team player committed to providing exceptional service and contributing to the success of the organization.
Completed Bachelors in Computer Applications from Presidency College , Bangalore in 2019
