Deputy Manager – Operations at Mooving Smart Mobility Private Limited (SAR Group) (2023-02 – Present)
Leading end-to-end swapping operations and station service management for EV battery swapping network across multiple cities.
- Leading end-to-end swapping operations and station service management
- Managing 330 stations in Delhi NCR, 60 in Indore, and 10 in Chandigarh
- Overseeing 7000 daily swaps in NCR, 2500 in Indore, and 350 in Chandigarh
- Handling 5500 users in NCR, 800 in Indore, and 200 in Chandigarh
- Managing and supervising a team of 26 Cluster In-Charges
- Service inventory and warehouse management
- Battery lifecycle and asset tracking
- Customer escalation handling
- Station uptime and performance optimization
- Identification and improvement of underutilized stations
- Driving operational efficiency through data-driven decision-making and process improvements
Specialist (Control Tower LMD) – Quick Commerce at Bigfoot Retail Solution Private Limited (Shiprocket) (2022-02 – 2023-02)
Managed KPIs for hyperlocal courier partners and oversaw quick commerce operations across dark stores.
- Managed & Responsible for the Key Performance Indicator for Four Hyper local Courier Partners
- Ensured the NPS around 50% Level and increased it from 10% to 40% within 4 months period
- Single-handedly managed the day-to-day operations and Fulfilment across 10 Dark Stores in Pan India
- Optimize the last mile cost and shipment delivery timing as per SLA
- Keeping the report of order status and planning the course of action to fulfil those orders
- Coordinate with cross-functioning teams and solve logistic challenges
Executive (Team Leader) – Logistics (Large & Grocery) at Flipkart (2018-11 – 2022-01)
Managed large operations matrix and logistics team, ensuring SLA compliance and operational efficiency.
- Managed & Responsible for the Large Operation matrix for the Dehradun location
- Analysed Hub level Weekly/Monthly Performance for the Team of 20 - 25 members
- Ensuring HUB SLAs, achievement in terms of delivery, reattempt, etc.
- Solving day-to-day operational issues with the HUB team and 3PL partners
- Identified key improvement areas in current Operation & performed RCA and resolved within 1 hour of SLA
- Resolving cash reconciliation and shipment recon on a daily basis at the HUB level
- Handled Customer Escalation Issues, and RCA within the timeline
- Build pipelines by grooming the team and preparing them for the next level
- Monitor supplier deliveries to ensure same-day delivery to achieve 100% Customer Satisfaction
Executive –Logistics at RIVIGO (2018-03 – 2018-11)
Managed shipment logistics, route planning, and escalation handling for transportation operations.
- Planning and designing shipment pickup routes to get maximum vehicle efficiency
- Coordinated with sellers and arranged pickup of shipments with zero breaches
- Prepared Daily Reconciliation reports and maintained forward and reverse reports
- Handled escalations and provided a resolution at most priority by sharing the required details of the shipment with proof of delivery and Ensuring all PODs are reconciled
- Focused on material integrity, loss, and theft prevention and ensured zero
- Investigated high-priority cases and ensured timely resolution with proper RCA
- Coordinated with Mother Hub (Processing center) for connectivity of shipment further to a different location with the same TAT
- Route planning as per the agreed time slot with CPD and 100% CPD shipment dispatched
