Ashwini Anil Nair

Experienced Corporate Travel Account Manager and Implant specialist with 9+ years in end-to-end travel management across air, hotel, ground transport, and visa. Currently managing the Piaggio corporate account at MakeMyTrip with consistent 98%+ SLA adherence. Deep expertise in GDS ticketing (Amadeus, Sabre, Galileo), billing & reconciliation, MIS reporting, client relationship management, and travel policy compliance.

Proven ability to serve as the on-site or dedicated travel desk representative for corporate clients.

Travel Consultant – Corporate Implant (Piaggio Account) - MakeMyTrip

(2024-08)

Serve as the dedicated travel desk consultant for Piaggio, managing complete travel needs for 100+ corporate employees.

• Handle end-to-end travel arrangements including domestic and international air, hotel bookings, ground transport, and visa processing.
• Manage billing, invoicing, and reconciliation for all transactions, maintaining 100% accuracy and SLA compliance.
• Prepare and present monthly MIS reports on travel spend, booking patterns, cost-saving opportunities, and vendor performance.
• Act as the single point of contact for all Piaggio travel escalations, resolving issues with airlines, hotels, and ground vendors within TAT.
• Ensure full compliance with Piaggio's corporate travel policy, advising employees on approved vendors, fare classes, and booking windows.
• Manage visa documentation and processing for international business travellers, ensuring zero disruptions due to paperwork errors.
• Achievement: Maintained consistent 98%+ SLA adherence on the Piaggio account since onboarding.

Senior Associate – Operations (Etraveli Group / TLG) - WNS Global Services

(2017-02 - 2022-01)

Managed end-to-end post-booking operations for two major corporate travel clients over 5 years including ticketing, rebooking, refunds, and ancillary services.

• Coordinated with airlines and vendors on behalf of corporate accounts to resolve schedule disruptions and fare disputes.
• Served as SME and team trainer, demonstrating account ownership and the ability to lead operational excellence.
• Tracked and reported key operational metrics, contributing to continuous improvement of account performance.
• Achievement: Promoted to Senior Associate within 2 years; led GDS training for 5 junior associates.

Customer Relations Executive - Etraveli India Pvt. Ltd.

(2022-01 - 2024-07)

Managed client escalations and post-booking support for international travel accounts, maintaining high satisfaction scores.

• Processed BSP and GDS refunds, coordinated with airline partners, and handled complex fare disputes end-to-end.
• Demonstrated strong account communication skills managing high-stakes escalations via social media and direct channels.
• Achievement: Lowest escalation re-open rate on team for 2 consecutive quarters.

Customer Service & Sales Executive - Fareportal Pvt. Ltd.

(2016-10 - 2017-02)

Sold and serviced international travel itineraries for corporate and leisure clients using Amadeus and Sabre GDS.

• Upsold ancillary products including insurance, hotel, and car rentals — consistently meeting monthly revenue targets.

Customer Service & Back Office Executive – International Flights - IBIBO Group / IGT (Goibibo)

(2014-08 - 2016-08)

Handled end-to-end booking management for international flights using Amadeus and Galileo GDS.

• Processed schedule changes, amendments, SSRs, and refunds for clients, building strong client communication and ops foundations.

Diploma - Aviation, Hospitality & Travel Management - Frankfinn Institute

Senior Secondary - State Board

High School - State Board