Ashwini Ashwathy

Certified PGDB Professional with nearly 6 years and 8 months of hands-on experience in banking operations, specializing in NRI services, foreign exchange, and relationship management. Proven track record in driving revenue, managing high-net-worth clients, and delivering superior operational and sales results. Adept at making strategic decisions, ensuring process compliance, and overachieving targets.

Recognized for exceptional client management skills and strong understanding of banking products, investments, and regulatory frameworks

NRI Affluent Business Manager - Axis Bank Ltd. - Mumbai/Chennai

(2024-08 - 2024-03)

• Serve as a Relationship Manager for over 600 high-net-worth NRI clients, offering personalized financial solutions and advisory services.
• Provide end-to-end operational support to sales teams, ensuring timely resolution of submissions, issuance processes, and pending issues.
• Ensure strict adherence to banking regulations and company policies, keeping up with the latest circulars and compliance notices.
• Consistently exceed sales targets by delivering tailored investment and insurance products, while driving business growth.
• Foster long-term client relationships, enhancing customer satisfaction and securing repeat business through exceptional service delivery.
• Strengthened NRI banking operations by offering bespoke financial products across asset classes, including currencies, mutual funds, and structured products.
• Played a pivotal role in new client acquisition, expanding the portfolio and increasing depth in existing relationships.
• Contributed to revenue growth through effective cross-selling of life insurance, mutual funds, and other banking services.

NRI Privilege Banker - ICICI Bank Ltd. - Chennai

(2017-07 - 2021-08)

Branch Retail Operations (2017-2018) and NRI Operations & Sales (2019-2021)

• Managed relationships with over 400 customers, including NRI and business account holders, ensuring high standards of customer service.
• Delivered operational support to sales managers, handling submissions, product issuance, and issue resolution.
• Developed and implemented effective operational policies and customer service standards, consistently surpassing service quality benchmarks.
• Provided investment advisory across asset classes, including currencies and mutual funds, tailored to client risk appetites and financial goals.
• Excelled in client acquisition, relationship management, and cross-selling investment and insurance products.
• Regularly communicated market trends and portfolio adjustments to clients, ensuring they remained informed and engaged.
• Maintained robust client relationships, driving high levels of customer satisfaction and loyalty through outstanding service.
• Achieved and exceeded annual sales targets consistently, recognized for outstanding performance in client retention and business growth.
• Played an integral role in branch-level operational efficiency improvements.

PGDB - Banking & Finance - ICICI Manipal Academy, Manipal University (2017)

M.Tech. - Embedded Systems - Anna University, Coimbatore (2015)

B.Tech. - Electrical & Electronics Engineering - Vivekananda College of Engineering for Women, Anna University, Coimbatore (2013)