Ashwini J

Analytical business professional with 15+ years of experience converting operational data into WFM role which involves forecasts, capacity plans, performance insights, and management decisions across global operations. Strong in Advanced Excel, Analysis and Microsoft Power Platform, with a technology-led approach to analysis and capacity assessments. Uses AI as a practical accelerator for research, data interpretation, scenario exploration, reporting and process improvement, with human validation of business-critical outputs.

Senior Business Analyst – Workforce Management and Continuous Improvement - A.P. MOLLER–MAERSK - India

Lead analytical planning and governance across global/shared-service operations, translating demand, workload and operational drivers into quantified workforce and resource requirements.

• Build forecasting and capacity models using historical actuals, trends, projections, processing time, productivity, shrinkage, and automation assumptions.
• Perform scenario and sensitivity modelling to quantify the impact of volume changes, automation, productivity improvement, process migration, and capacity constraints.
• Partner with senior regional/global stakeholders to review performance, utilization, headcount requirements, demand movements, risks, and forward planning decisions.
• Develop activity-level analytical models using L5 process mapping, DILO/time-study observations and APT to link business demand with resource requirements.
• Established quarterly planning calendars and governance routines, improving consistency, transparency, and timeliness of planning outputs.
• Evaluate automation benefits by separating automated/manual workload and quantifying capacity and efficiency impact.
• Drive cross-functional alignment with Operations, Product, Process Owners, BDI and Digital/Automation teams on assumptions, KPIs, data sources and improvement opportunities.
• Support GMOS/Continuous Improvement through KPI definitions, management cadences, Gemba, action planning and performance tracking.

Team Leader – Workforce Management / Operations Leadership - TECH MAHINDRA BUSINESS SERVICES - India

• Managed workforce planning and operational analytics for 300+ contact-center agents across multiple lines of business.
• Oversaw forecasting, staffing, scheduling, shrinkage management, workforce reporting, and performance analysis.
• Partnered with operations leaders to evaluate demand, productivity, workforce availability, and service performance and translate findings into resource decisions.
• Used operational data and WFM systems to identify performance gaps, improve reporting, and support planning decisions.
• Led team activities and stakeholder coordination, developing strong business-partnering and people-leadership capability.

BSC - Mathematics - D.G Ruparel College affiliated to Mumbai University (2008)