Ashwini Lokhande

Results-driven Implementation and Client Success Leader with 10+ years of experience in HRMS and CRM implementation, including Zoho CRM and Zoho One solutions. Expertise in requirement analysis, workflow automation, system configuration, data migration, client onboarding, and post-go-live support. Proven ability to manage cross-functional teams, deliver end-to-end implementation projects, and improve operational efficiency.

Team Leader (Hoshi HRMS) - Neural IT Pvt Ltd - Navi Mumbai

(2022-08)

• Lead and manage a team of 3 members, overseeing HRMS implementation projects from requirement gathering to post-go-live support.
• Monitor daily productivity, optimize workload distribution, and ensure timely project delivery within defined SLAs.
• Manage end-to-end client implementations, ensuring smooth onboarding, system configuration, UAT, and deployment.
• Maintain team performance standards through regular reviews, coaching, and structured feedback sessions.
• Ensure compliance with organizational SOPs, security policies, and ISMS guidelines.
• Identify operational bottlenecks and implement process improvements to enhance efficiency and service quality.
• Conduct weekly performance meetings and share progress reports with senior management.
• Handle new client onboarding, requirement analysis, and project planning.
• Promote continuous learning and skill development within the team to stay aligned with evolving HRMS solutions.

Senior Officer (CRM Implementation) - Sanver Group - Mumbai

(2020-01 - 2020-07)

• Successfully implemented ZOHO One suite for various clients, enhancing their operational efficiency and productivity.
• Conducted comprehensive client onboarding and training sessions, ensuring smooth adoption and proficient use of ZOHO One applications.
• Provided ongoing support and troubleshooting for clients, resolving technical issues promptly and improving overall user satisfaction.
• Customized ZOHO One solution to meet specific business requirements, streamlining workflows and optimizing system functionalities.
• Collaborated with cross-functional teams to deliver tailored solutions, resulting in improved client engagement and retention.

Senior Implementation Executive (Real Estate CRM) - Vitruvian Technologies Pvt Ltd (Quikr) - Mumbai

(2015-07 - 2020-01)

• Managed Full CRM Implementation Lifecycle: Successfully led the end-to-end implementation of real estate CRM solutions for clients, from initial needs assessment to system go-live and post-implementation support.
• Client Onboarding & Training: Conducted comprehensive onboarding sessions and tailored training programs, ensuring clients were proficient in using CRM tools to enhance their real estate operations.
• Customized CRM Solutions: Developed and configured customized CRM workflows and modules to meet the unique requirements of real estate businesses, improving efficiency and client satisfaction.
• Technical Troubleshooting & Support: Provided ongoing technical support and troubleshooting, resolving issues promptly to minimize downtime and maintain high client satisfaction levels.
• Data Analysis & Reporting: Analyzed client usage data and generated insightful reports, helping clients optimize their CRM usage and make data-driven decisions to grow their businesses.

Administration Executive - TLC Relationship Management - Mumbai

(2014-01 - 2015-05)

• Manage Software made for sales.
• Handle Technical issues along with IT team to get it resolved.
• Maintain Sales form data.
• Data compilation with its effectiveness Keep a track of membership package.
• Daily observation on DSR is being filled.