Vendor Lead - Outworks Solutions Pvt. Ltd. - Pan India
(2025-06)
Client: Reliance Jio
- Managing vendor databases
- Processing purchase orders and invoices
- Developing vendor management policies and procedures
- Reporting on vendor performance to stakeholders
- Lead and manage a 4-member team
- Handle vendor management across PAN India locations
- Develop and maintain strong working relationships with key vendors and stakeholders
- Negotiate contracts, SLAs, and commercial terms with vendors
- Conduct regular vendor performance reviews and provide feedback for continuous improvement
- Address and resolve vendor-related issues, disputes, and escalations in a timely manner
- Collaborate with internal teams to identify vendor requirements and operational needs
- Analyze and report vendor performance metrics and operational data
- Prepare and present vendor performance and SLA reports to senior management
- Arrange and conduct weekly and monthly review meetings with vendors
- Follow the defined escalation matrix to ensure issues are resolved within timelines
- Raise service calls with vendors and coordinate closure of all pending calls
- Provide PAN India support in coordination with vendors and stakeholders
- Support, Maintain and update IT asset inventory, including Laptops, Desktops, UPS, Printers, and Scanners
Asset & Vendor Lead for Pan India - 3i Infotech Ltd. - Pan India
(2023-05 - 2025-05)
Client: HDFC Asset Management Company Limited. Task and Key Responsibilities Completed: Successfully Completion PAV for 249 HDFC Fund Branches. Handling PAN India Asset and Vendor Coordination.
- Maintaining the track of the IT Assets
- New Joiners Asset allocation as per designation and HR mail
- Exist clearance after HR mail
- Daily Maintaining an accurate, up-to-date database of all hardware
- Coordinating asset deployment, moves, and installations
- Perform regular audits, reconciliations, and physical checks
- Track asset location, ownership, and movement
- Work with procurement, IT operations, and security teams
- Arranging Yearly Physical IT Asset verification at Pan India locatins
- Coordinating with onsite engineers for IT Asset verification and daily basis Asset changes
- Coordinating with branch Managers for Asset related modification
- Arranging onsite engineers at PAN India location for hardware or software related issues
- Coordinating with vendors, ASL's and engineers
- Raising call with vendor and arranging on site engineers for Technical issue
- Taking quotes from vendors taking necessary approvals on it and process to further
- Follow-up with vendor and onsite engineers till the call get resolve
- Vendor Co-ordination with Hardware requirement
- Coordinating with Admin team for new IT Asset procurement, maintaining stock, new Asset tag and upgradation process
- Logging call with UPS vendors
- Arranging engineers for UPS issue at PAN India location
- Sharing quote and coordinating with procurement team for new PO for any UPS or batteries replacement
- Handling task of Asset upgradation for PAN India location
- Maintaining track of daily pending Tickets of vendor, consumables requirement
- Coordinating with users to raise a request on portal for consumables requirement with HOD approvals
- Taking daily follow-up with vendor on pending tickets
- Contribute to and maintain system standards
- Maintain the complete inventory with co-ordination with Technology teams
- Operations and Support
- Perform daily asset review, verifying the records and availability of all assets in the tool, end point system patching and verifying completion of scheduled tasks
- Perform regular monitoring towards ticketing
- Maintain infrastructure equipment on Manage Engine Portal
- Physical verification of IT Stock and Accessories on weekly basis
- Maintaining track on IT Assets and Accessories
Asset Lead - Team Computers Pvt Ltd. - Pan India
(2021-12 - 2023-04)
Client: K Raheja Corporate Pvt Ltd
- Vendor Co-ordination with Hardware requirement
- Follow-up with vendors for quote
- Taking approvals on quote from procurement team
- Maintaining track of daily pending Tickets of vendor, consumables requirement
- Taking daily follow-up with vendor on pending tickets
- Contribute to and maintain system standards
- Maintain the complete inventory with co-ordination with Technology teams
- Operations and Support
- Perform daily asset review, verifying the records and availability of all assets in the tool, end point system patching and verifying completion of scheduled tasks
- Perform regular monitoring towards ticketing
- Maintain infrastructure equipment as per live and requirement
- Physical verification of IT Stock and Accessories on weekly basis
- Maintaining the sufficient stock of Accessories for further requirement
- Maintaining track on IT Assets and Accessories
- Dispatch the IT Material at respective location with coordination with admin team
- Preparing invoices and delivery challan of courier
Asset Coordinator - CMS IT Services Pvt Ltd.
(2021-07 - 2021-12)
Client: Aditya Birla Fashion & Retail Limited
- Maintaining the track of the assets
- New Joinee asset allocation as per designation
- Exist clearance after HR mail
- Preparing invoices and delivery challan of courier
- Vendor Co-ordination with Hardware requirement
- Follow-up with vendors for quote
- Taking approvals on quote from procurement team
- Maintaining track of daily pending Tickets of vendor, consumables requirement
- Taking daily follow-up with vendor on pending tickets
- Contribute to and maintain system standards
- Maintain the complete inventory with co-ordination with Technology teams
- Operations and Support
- Perform daily asset review, verifying the records and availability of all assets in the tool, end point system patching and verifying completion of scheduled tasks
- Perform regular monitoring towards ticketing
- Maintain infrastructure equipment as per live and requirement
- Physical verification of IT Stock and Accessories on weekly basis
- Maintaining the sufficient stock of Accessories for further requirement
- Maintaining track on IT Assets and Accessories
- Dispatch the IT Material at respective location with coordination with admin team
Asset Coordinator - KARVY Infotech Pvt. Ltd.
(2019-05 - 2020-08)
Client: KPMG
- Recording and maintaining all the asset related records in Asset management tool
- Handling & managing 4 locations
- Daily monitoring of Service Levels
- Recording all Allocations and Exit details in Asset Management Tool
- Update all entries of new material received (Desktop, Laptop and Data cards)
- Taking Physical Inventory on every week with complete tally
- Log the calls with vendor of Data cards
- Making user clearance after HR mail
- Maintaining day to day inward outward materials
- Handling replacement of assets after schedule over
- Ensure audit compliance for the IT assets
- Manage asset reconciliation and asset disposal agreements
- Tracking all severity level tickets
- Ensure, Pending Tickets report is sent on a daily basis
- Maintaining all reports with the help of ticketing tool & also publishing MIS to all managers and client
- Handling escalations received from client & try to resolve, avoid such kind of issues
- Providing refresher training on current as well as updated process
- Maintaining & preparing monthly rosters for team
- Coordinating with different IT teams to get proper result on each issue/activity
- Weekly team meeting and review on pending task
Vendor & Service Coordinator - Aletheia Technologies Pvt Ltd
(2016-07 - 2017-10)
Client: Kalpataru Ltd
- Prepare the checklist of Invoice Received
- Keep the record of Invoice
- Follow-up with concern team for the Invoice Payment
- Handling team of 5 members
- Keep the record of Attendance and Shift time of Engineers
- Preparing Daily, Weekly and Monthly Reports
- User ID Creation on AD, Exchange and SFB
- Retention policy apply on exchange, increase the mailbox size, added user in required groups
- Handle daily inbound and outbound emails
- Answering all inbound and outbound calls related customer's issues
- Identifying issues defined by customers
- Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
- Logging case history and follow up on open cases for quality assurance and account retention
- Assigning calls to Engineers by a sense of urgency
Asset Coordinator - HCL Info systems
(2014-10 - 2016-05)
Client: Deloitte Haskins and Sells
- Recording and maintaining all the asset related records in Asset management tool
- Handling & managing 12 locations along with 18 engineers across PAN India
- Daily monitoring of Service Levels
- Recording all Allocations and Exit details in Asset Management Tool
- Update all entries of new material received (Desktop, Laptop and Data cards)
- Log the calls with vendor of Data cards
- Making user clearance after HR mail
- Maintaining day to day inward outward materials
- Handling replacement of assets after schedule over
- Ensure audit compliance for the IT assets
- Manage asset reconciliation and asset disposal agreements
- Tracking all severity level tickets
- Ensure, Pending Tickets report is sent on a daily basis
- Maintaining all reports with the help of ticketing tool & also publishing MIS to all managers and client
- Handling escalations received from client & try to resolve, avoid such kind of issues
- Providing refresher training on current as well as updated process
- Maintaining & preparing monthly rosters for team
- Coordinating with different IT teams to get proper result on each issue/activity
- Answering all inbound and outbound calls related customer's issues
- Identifying issues defined by customers
- Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
Service Coordinator - LL Equipment's & Machinery Pvt Ltd
(2013-11 - 2014-10)
- Answering all inbound and outbound calls related customer's issues
- Identifying issues defined by customers
- Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
- Logging case history and follow up on open cases for quality assurance and account retention
- Handling technician attendance and assigning them on calls by a sense of urgency
- Handling technician petty cash for daily Transaction
- Preparing & sending offers of quotation
- Following up with customer after sending quotation
- Offers AMC quotation
- Preparing Performa Invoice, Service invoice and AMC invoice
- Making receipt entries
- Generating customer's outstanding details
- Preparing Daily Sales Report for MIS to the Management
- Follow-up with purchase dept. for required spares
- Maintain and control of purchase Account
- Handling team of 6 members
Asset Coordinator and Service Coordinator - CMS Info Systems Pvt. Ltd. - Pan India
(2012-02 - 2013-11)
Managed 3 sites: 1. Site: Larsen & Toubro Ltd. 2. Site: The Indian Hotels Comp. Ltd. (Taj Mahal Palace, Colaba) 3. Site: Reliance Insurance. Managing size of 8 Engineers. Maintain PAN India IT Asset Inventory of 150000 assets with up to-date asset Database, with details of warranty, AMC, information regarding licenses.
- Issuing of the materials as per the request after procurement and update the records in BAAN software and Excel Sheet
- Maintaining the PO files and keeps the records in Online PO site and maintaining Laptop details in Online Infra site
- Clearance of IT Asset Materials after the mail from HR team
- Keeping track of Inward/ outwards materials by maintaining the same in the Data Base
- Logging calls with vendor for any faulty material and follow up with them for the closure of calls
- Single point of contact for all asset related queries & issues IMAC process
- Daily correspondence with IT Managers as a part of asset allocation/ surrender/ transfer/ IT clearance process
- Generation of reports on assets utilization, department-wise usage from E Helpline Tool
- Define and implement the process for tracking assets, for the complete life cycle of the asset, until it is scrapped
- Maintaining and Updating warranty details in the database
- Maintain the record of store Inventory
- Ensure about entry of newly procure assets, allocation to user and surrender procedure request to be fulfilled, same the data will have uploaded in the tool
- Maintaining track of temp assets & clearance of assets after coordinating with internal management
- Updating the ownership of assets to new user as per previous user resignation
- Ensuring Asset Movements are carried out in the stipulated time frame
- Collecting IT inventory update from zone SPOC on weekly basis and forecast in Monthly review
- Conducting Physical Asset Verification for every 6 months
- Motivating the engineers on their daily and pushing them towards their career growth in different domains
- First level online support to the customer
- Answering to the users query and doubts
