Vendor Lead - Outworks Solutions Pvt. Ltd.
(2025-06)
Client: Reliance Jio
- Lead vendor management operations across PAN India locations.
- Manage and mentor a team of 4 members for asset and vendor coordination.
- Develop and implement vendor management policies, processes, and SLAs.
- Negotiate contracts, pricing, and service-level agreements with vendors.
- Conduct vendor performance reviews and drive continuous improvement.
- Handle escalations, disputes, and ensure timely issue resolution.
- Track vendor KPIs and present performance reports to senior management.
- Coordinate with internal stakeholders for operational and procurement needs.
- Ensure timely closure of service requests and vendor tickets.
- Maintain and update IT asset inventory (laptops, desktops, UPS, printers, scanners).
Asset & Vendor Lead (PAN India) - 3i Infotech Ltd.
(2023-05 - 2025-05)
Client: HDFC AMC
- Managed IT asset lifecycle across 249+ branches PAN India.
- Maintained centralized asset repository using ManageEngine tool.
- Led onboarding/offboarding asset allocation and recovery processes.
- Conducted periodic asset audits, reconciliations, and physical verification.
- Coordinated with vendors for procurement, support, and maintenance.
- Managed hardware/service requests and ensured SLA adherence.
- Raised purchase requests, obtained approvals, and processed procurement.
- Ensured accurate tracking of asset movement, ownership, and utilization.
- Collaborated with IT, Admin, and Procurement teams for smooth operations.
- Generated MIS reports and tracked daily vendor ticket closures.
Asset Lead - Team Computers Pvt. Ltd.
(2021-12 - 2023-04)
Client: K Raheja Corp
- Managed IT asset inventory and ensured data accuracy.
- Coordinated with vendors for hardware procurement and servicing.
- Monitored and tracked open tickets and ensured timely resolution.
- Maintained stock levels of IT accessories and consumables.
- Conducted periodic physical verification of assets.
- Coordinated dispatch and logistics of IT equipment.
- Prepared invoices, delivery challans, and asset documentation.
Asset Coordinator - CMS IT Services Pvt. Ltd.
(2021-07 - 2021-12)
Client: Aditya Birla Fashion & Retail
- Managed asset tracking using BMC Remedy tool.
- Handled asset allocation and recovery for employees.
- Coordinated vendor activities for procurement and support.
- Maintained inventory records and ensured system compliance.
- Monitored ticketing system and ensured SLA adherence.
Asset Coordinator - Karvy Infotech Pvt. Ltd.
(2019-05 - 2020-08)
Client: KPMG
- Maintained asset records using Symphony Summit tool.
- Managed asset allocation, reconciliation, and disposal processes.
- Ensured audit compliance and accurate inventory tracking.
- Generated MIS reports and tracked service-level performance.
- Handled escalations and coordinated with cross-functional teams.
Vendor & Service Coordinator - Alethia Technologies Pvt. Ltd.
(2016-07 - 2017-10)
- Managed vendor invoices, records, and payment follow-ups.
- Supervised a team of 5 engineers and tracked attendance.
- Prepared MIS reports and performance dashboards.
- Coordinated incident assignments and ensured quick resolution.
- Managed user accounts (AD, Exchange) and access controls.
Asset Coordinator - HCL Infosystems Ltd.
(2014-10 - 2016-05)
Client: Deloitte
- Managed IT assets across Pan India locations with 18 engineers.
- Ensured asset lifecycle tracking and compliance.
- Monitored service tickets and maintained SLA performance.
- Generated reports and handled escalations.
Service Coordinator - LL Equipment's & Machinery Pvt. Ltd.
(2013-11 - 2014-10)
- Managed service operations, customer queries, and quotations.
- Handled invoicing, AMC contracts, and reporting.
- Supervised team operations and technician assignments.
Asset & Service Coordinator - CMS Info Systems Pvt. Ltd.
(2012-02 - 2013-11)
- Managed IT asset inventory of 17k assets PAN India.
- Maintained asset lifecycle records including warranty and AMC.
- Coordinated procurement, allocation, and disposal of assets.
- Conducted periodic physical verification and audits.
- Acted as SPOC for asset-related queries and operations.
