Ashwini Rai

Supply Chain and Order Management specialist with extensive experience in credit processes, risk control, and team leadership across banking and chemical industries. Over 7 years of experience in supply chain operations and 20 years in credit management, documentation, and core banking operations.

Customer Service Desk Officer (BU Care Chemicals) - Clariant Gulf FZ-LLC - Dubai

(2020-01 - 2025-01)

• Managed end-to-end customer purchase order processing and sales order creation in SAP.
• Maintained On-Time In-Full (OTIF) delivery performance above 90%.
• Handled consignment processes, invoicing, and global accounts like Schlumberger.
• Coordinated with receivables team for payment tracking and credit release.
• Managed procurement of raw materials from affiliates and third-party vendors.

Administrative Officer (Oil and Mining Division) - Clariant (Gulf) FZE - Abu Dhabi

(2017-01 - 2020-01)

• Created Purchase Requisitions, Purchase Orders, and Sales Orders in SAP.
• Managed Certificate of Origin applications via Dubai Chamber.
• Streamlined vendor order processes to improve delivery timelines.

Corporate Credit Administration & Loan Disbursement Officer - BNP Paribas - Dubai

(2008-01 - 2016-01)

• Managed loan disbursement and credit documentation processes.
• Drafted loan agreements and coordinated with Legal and Risk teams.
• Handled system migration project with 450+ facilities independently.
• Trained new employees and improved inter-department workflows.

Operations & Customer Service Roles - State Bank of Travancore / Rowayah Marketing (Citibank Agent)

(1996-01 - 2008-01)

• Processed home loan credit proposals and documentation.
• Worked in Forex Treasury and branch operations.
• Managed customer service and collection processes.

MSc - Zoology - Vikram University