Ashwini Suresh

Qualified and highly motivated experienced professional with three plus year rich background in testing & Production support and end-user application support in banking and finance application and web crawling to trained and automate the BOT by website analysis. Extensively performed manual testing process to ensure the quality of the software and technical skills in web scraping, data extraction, and data processing, along with relevant experience in developing and maintaining web crawlers and data pipelines. Extensive hands-on work experience in front-end and backend testing of core in supporting and developed web scraping solutions to collect data from various websites and store them in databases.

Collaborated with cross-functional teams to integrate advanced tools into customized applications, improving operational efficiency. Proficient in functionality of LMS, experience in analyzing the issue and finding out the bug and equating it with testing and resolving the issues. Also done enhancement for future development and deployment for automatic lending.

Experience in integrated banking application, API Testing, Black box testing, Functional testing, Integration testing, Database testing and Regression testing. An Excellent team performer with analytical mindset and capable of problem solving and production support with-in the stipulated timeframe.

Excellent

Oral, written communication & interpersonal skills with vast experience in customer handling and resolving customer issues on top priority.

Senior Process Associate at Tata Consultancy Services (TCS) (2023-06 – Present)

Led the development of client-side automation tools (BOT and WAM) for website analysis, optimizing user interaction and data extraction processes using JavaScript, JSON, and HTML DOM. This project involves quick, accurate & comprehensive collection of content from various source using internet to feed several data products.

• Proficient in web scraping, file handling, and automation, with a solid foundation in Python programming gained through a structured 3-month course. Skilled in leveraging Python to automate workflows, parse and manipulate data, and build efficient solutions through web scraping.
• Eager to apply analytical problem-solving skills and Python expertise to contribute to Python development roles, particularly in web scraping, data analysis, and automation.
• Collaborated with cross-functional teams to ensure seamless integration of advanced client tools into customer-facing applications, improving efficiency by 30%.
• Conducted detailed analysis of web pages to identify performance bottlenecks, generating insights for frontend optimization and end-user experience improvements. Applied problem-solving skills to automate manual tasks, reducing operational workload and increasing productivity.
• Gained proficiency in data parsing and manipulation using JSON, preparing the foundation for transitioning to more advanced data science or Python-related roles. Conducted training sessions for multiple batches of junior team members on process workflows, ensuring smooth knowledge transfer and operational consistency.
• Managed quality check processes and handled escalations efficiently, maintaining high accuracy and compliance standards. Took ownership of complex rework cases unresolved by branch teams, delivering effective solutions within job scope.
• Received 2 client appreciations for exceptional performance and consistent delivery within SLA timelines. Earned 3 senior management recognitions for dedication and outstanding contribution to team goals. And also Awarded "Star of the Month" three times for exceeding performance expectations and demonstrating leadership

Senior Executive at Cholamandalam Investment and Finance Company Limited (2021-10 – 2023-05)

Finn One Neo LMS is a comprehensive loan management solution designed to automate and streamline loan servicing, repayment processing, collections, and customer communication. It helps lenders manage the entire loan lifecycle efficiently. It enhances operational efficiency by automating loan servicing, improving collections, reducing manual errors, ensuring compliance, and offering real-time analytics for informed decision-making.

• Handle LMS Application front end & interface table (Data base) testing.
• 24*7 production applications support with Support to clients & end-users, day-to-day product support tasks like Issue resolving usage.
• Managed and utilized the JIRA software tool for tracking defects related to invalid inputs, issues, test cases, and testing scenarios. This involved documenting all requirements necessary for resolving issues and defects, as well as for future enhancements and automation, using PDPR (Product Development Release Priority).
• Creating Test Batches, Executing Test Cases and Reporting Defect to vendor, Execution of Test cases by Manual Testing & Analyzing and automate the application with new developments and enhancement
• Report Generation – Spooling and configure the reports from Oracle SQL data bases based on the business/operation/finance and various department requirement
• Project planning & coordination to the vendor for bug fixing and status update with all stakeholders including risk identification and application enhancement
• Tracking defect with vendor and Production support to end user updating the test case.
• Engaged in manual testing, functional testing, and integration testing, as well as mobile application like API and CFA application testing.
• Collaborating and handle on the master configuration of the applications for new enhancements, user management, charge codes, branches, and more, within Common Masters.
• MIS reports preparing and sharing the extracted data to business and operation team. Test Plan analysis & Review - Prepared Test plans (Test Coverage, Test Scenarios, & Test cases and metrices) according to the module functionality.
• Proficient and trained the application for end-user report access by configuring the report in Jasper studio(version:6.10.0)

B.E in computer science – Tagore Engineering college (2021)

Higher Secondary School of Education – St. Mary's girls higher secondary school (2017)

Secondary School of Education – Thriven Academy senior secondary school (2015)