Asif Eqbal

To work in a challenging and dynamic environment towards a successful career in Electrical industry by making the best out of my abilities and interpersonal skill. Total Experience: 3 Years.

Senior Health Insurance Advisor - Concentrix Daksh India Services Pvt Ltd - Kolkata, West Bengal

(2023-11 - 2026-01)

• Call customers who have shown interest in health insurance
• Understand their health insurance needs, family size, age, budget, and coverage requirements
• Recommend suitable health insurance plans
• Explain policy features, benefits, exclusions, waiting periods, and claim processes
• Compare different insurance plans available on the platform
• Clarify customer doubts regarding premiums and coverage
• Convert leads into policy sales
• Achieve monthly and quarterly sales targets
• Follow up with prospective customers to close sales

Phone Banking Officer (PBO) - ICICI Bank Ltd - Bhubaneswar, Odisha

(2022-07 - 2023-07)

• Answer inbound customer calls
• Assist customers with account-related queries
• Resolve issues related to savings accounts, current accounts, debit cards, credit cards, loans, internet banking, and mobile banking
• Investigate customer complaints
• Provide quick and accurate resolutions
• Escalate complex cases to the appropriate department when necessary
• Explain banking products and services
• Guide customers regarding deposits, loans, insurance, investments, and digital banking facilities
• Identify customer needs during calls
• Promote suitable products such as Credit Cards, Personal Loans, Home Loans, Fixed Deposits, Insurance Products, Investment Products
• Meet sales and revenue targets

B. Tech - Electrical & Electronics Engineering - MITS, Rayagada (2014)

12TH - NIOS Jharia (2009)

10TH - D A V Cent. Public School (2007)