Restaurant General Manager - Papa Johns UAE - UAE
(2023-09 - 2026-05)
Manager responsible for running stores or departments to meet a company's targets and policies. The aim of any manager is to maximize profit while minimizing costs. Managers ensure promotions are accurate and merchandised to the company's standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
- Manage and oversee entire restaurant operations
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customers' questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Training and evaluate staff performance
- Control costs and minimize food waste
- Implement innovative strategies to improve productivity and sales
- Inventory Management
- Successfully handled the departments like- PDM (People Development Manager), CEM (Customer Experience Management), FQM (Food Quality Management)
Restaurant Manager - 1441 Pizzeria - Italy
(2021-02 - 2023-08)
Italy branch Pizza company
- Staff briefing, Duty allocation, weekly roaster management
- Repair & Maintenance of property
- Follow up raw material & dry stock supply
- Taking daily inventory of raw material & dry stocks
- Monitor Restaurant Open & Closing
- Encourage & Motivate Staff for up-selling, bulk selling to meet the sales target
- Supervise Cash Counter Operation & Settlement
- Ensuring all SOP followed by Staff
- Prepare cash counter settlement and collection final report and update to AM
- Maintain Log book & Checklist
Store Manager - Kiva Han Coffee Co - Saudi Arabia
(2015-09 - 2020-12)
- Process Champion
- Closing & Opening of the restaurants
- Training Coordinator for the restaurants
- Ensures complete and timely execution of corporate & local marketing plans
- Roistering for team members
- Champions recognition and motivation efforts
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Takes disciplinary action
- Supervise Cash control
- Maintain store Petty cash
- Upkeep of facility as a hygienic and safe place
- Taking daily stock reports, sales reports & Wastage reports
- Ensure low levels of stock wastage
Shift Manager - Tata Star Bucks Coffee Ltd
(2012-09 - 2015-06)
- Maximize Store performance and drive profits
- Sales forecasting and apportioning targets across team
- Develop marketing & promotion ideas to increase walk-ins & sales
- Control & track Inventory
- Asset & Equipment maintenance
- Supervise Cash control
- Maintain store Petty cash
- Upkeep of facility as a hygienic and safe place
- Taking daily stock reports, sales reports & Wastage reports
- Ensure low levels of stock wastage
- Schedule & depute staff on workstations
- Drive team performance and strive to increase efficiency
- Deal with staffing issues, grievance handling
- Interview potential team members & forward to HR
- Initiate, oversee Training & Development activities for subordinates
- Ensure smooth support functions and further integration
- Resolve legal issues and follow protocol for escalation
Shift Manager - Pizza Co - Saudi Arabia
(2008 - 2012)
Supervise the operation of restaurant according to the rules and regulations of the firm especially the operation standard. To reach the ultimate goal, the 100% customer satisfaction, able to create strong leadership, define operation plans, provide trainings, oversee subordinates and harmonize the available resources with both internal and external resources of the firm.
- Examine and suggest workers to ensure that they perform their job according to the right standard of service and food quality control
- Inspect customer satisfaction by inquire customers about their opinion
- Measure the recognition of responsibility of various duty
- Examine raw material and equipment for cooking and customer service
- Handle customer's complaint politely and properly
- Define and supervise sale management of the restaurant
- Prepare products for lunch and PRP (Pick Revenue Periods)
- Count products from supplier
- Prepare inventory stock for daily and weekly use
- Define plan for daily product preparation
- Study promotional campaign
- Instruct team to up selling
- Verify the distribution of promotional voucher
