Asif Shaikh

QA Engineer with experience in executing test cases, identifying defects, and improving product quality. My background in customer support strengthens my communication, analysis, and issue-resolution skills, helping me work effectively across teams.

Detail-oriented Quality Assurance Engineer with 1 year of hands-on experience in software testing, backed by 5 years of expertise in Customer Support within the EdTech and BPO industries. Skilled in executing manual test cases, reporting defects, and ensuring product quality through regression, exploratory, smoke, ad-hoc, usability, compatibility, and UI testing. Proficient in defect tracking using JIRA and collaborating across SDLC and deployment phases.

Strong background in technical troubleshooting, multichannel support (chat, email, ticketing), and cross functional coordination, ensuring high customer satisfaction and process improvements.

I hold a Bachelor’s degree in Information Technology and have completed certifications in Manual Software Testing, Agile, and Jira. My education has equipped me with the technical and analytical skills required for QA testing.