SINCERE - HONEST - HARDWORKING
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Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals.
Customer Support & Kiosk Operations Executive at India Health Link (2025-06 – 2025-10)
Handled daily kiosk operations by screening patients and promoting services at mall and work location. Assisted field engineers with both on-ground and remote support, while delivering product demonstrations to customers across the NCR region. Provided end-to-end customer support, ensuring client satisfaction and smooth service delivery.
CAF Processing Agent at Excitel Broadband Private Limited (2024-01 – 2025-02)
I efficiently handle customer applications for broadband services, ensuring accuracy and completeness. With meticulous data entry, I maintain high standards of integrity and confidentiality. I review documentation to ensure compliance and communicate effectively with customers for clarifications and updates on their applications.
Back office coordinator at JAI Sidhi Enterprises Private Limited (2022-11 – 2023-10)
As a loan officer, I contact customers to explain Personal Loans (PL) and Business Loans (BL). I validate customer information via phone calls, maintaining consistency with documents. Regular follow-ups keep customers updated until loan disbursement. I prepare daily MIS reports on tasks and activities. Additionally, I efficiently log files on NBFC Bank portals like Aditya Birla, Fullerton, HeroFinCorp, and LenkingKar.
Back Office Executive at Delhi Wall Mall (2020-10 – 2022-10)
I handle customer inquiries and concerns on pricing and product, using negotiation skills to influence decision-makers. I approve new product prices and promotions and build strong client relationships to grow business networks. Additionally, I train new employees on company policies and effective sales techniques.
High School Certificate – NAV JEEVAN ADARSH PUBLIC SR. SEC. SCHOOL (2013)
Senior Secondary School Certificate – BOARD OF OPEN SCHOOLING AND EDUCATION (SIKKIM) (2024)
