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Monitoring Firewall, Point to Point links& Network devices in PRTG monitoring tool.
Ticket creation including through an email, phone call, or a self-service portal.
Creating firewall report & take the follow up with customer (operator).
Maintain report of open ticket & share to management
Follow up on escalation and issue with client and vendor.
Generate weekly and monthly outage reports & provide to senior management.
Monitoring Firewall, Point to Point links& Network devices in PRTG monitoring tool.
Ticket creation including through an email, phone call, or a self-service portal.
Creating firewall report & take the follow up with customer (operator).
Maintain report of open ticket & share to management
Follow up on escalation and issue with client and vendor.
Generate weekly and monthly outage reports & provide to senior management.
B. Com Graduation
S. S. C
H. S. C
