Information Developer at Aquera Labs India Pvt Ltd (2024-10 – Present)
- Translate complex product concepts into clear, concise, and accessible documentation for end users and technical audiences.
- Collaborate with product teams to proactively assess upcoming features and scope documentation updates accordingly.
- Independently author and revise documentation based on user stories, SME inputs, and hands-on product usage.
- Manage documentation for multiple products simultaneously while maintaining accuracy, quality, and consistency.
- Review UI elements and in-app help content to ensure clarity, consistency, and usability.
- Develop a variety of training assets, including product overview videos, screen captures, and talking-head tutorials to support product adoption.
Technical Writer at Hewlett Packard Enterprise (2023-08 – 2024-09)
- Developed and maintained comprehensive product documentation, including user guides, tutorials, release notes, and API documentation for multiple SaaS-based products.
- Collaborated with engineering, QA, and product teams to plan and deliver user-focused content aligned with product functionality and business objectives.
- Created documentation from scratch and improved existing documents to reflect new features and ongoing product enhancements.
- Reviewed and edited content for consistency in tone, structure, and formatting across deliverables.
- Delivered high-quality, customer-facing content under tight deadlines while ensuring accuracy and alignment with product releases.
Technical Writer at ISSQUARED India Pvt Ltd (2022-02 – 2023-06)
- Authored and maintained technical documentation for SaaS products, including user guides, FAQs, and release notes.
- Collaborated with SMEs, developers, QA, and project leads to gather product insights and define documentation scope.
- Produced training materials such as how-to articles, whitepapers, and video tutorials to support knowledge sharing and onboarding.
- Reviewed internal and freelance content contributions to ensure accuracy, readability, and adherence to brand tone.
- Developed marketing and educational collateral, including case studies, newsletters, blogs, and digital magazines.
- Conducted usability testing and provided UI improvement suggestions based on user feedback.
Technical Writer at Rhibhus Infosystems Pvt Ltd (2021-08 – 2022-01)
- Created and managed technical documentation using XML-based DITA architecture across various projects.
- Gathered requirements directly from clients, developers, and SMEs to create detailed product and process documentation.
- Ensured documentation quality through structured reviews and testing for accuracy and usability.
- Prepared templates and layouts for consistent and professional documentation structure.
- Produced a range of deliverables, from feature-level summaries to full user guides and release notes, aligned with DDLC best practices.
Technical Content Writer at Yellow & Red Services Pvt Ltd (2017-11 – 2021-07)
- Researched and composed blog posts on a wide range of subjects according to specific client requirements.
- Collaborated closely with various departments to understand project requirements.
- Crafted clear marketing copy to promote products and services.
- Adhered established style and process guidelines to provide consistency across the document.
- Ensured all timelines were met throughout the content production, editing, and delivery process.
- Demonstrated excellent writing and editing skills that are accurate and adaptable with an impeccable use of grammar.
- Authored and maintained technical documentation for SaaS products, including user guides, FAQs, and release notes.
- Collaborated with SMEs, developers, QA, and project leads to gather product insights and define documentation scope.
- Produced training materials such as how-to articles, whitepapers, and video tutorials to support knowledge sharing and onboarding.
- Reviewed internal and freelance content contributions to ensure accuracy, readability, and adherence to brand tone.
- Developed marketing and educational collateral, including case studies, newsletters, blogs, and digital magazines.
- Conducted usability testing and provided UI improvement suggestions based on user feedback.
