Customer Service Email Specialist - Startek Solution
(2024-05 - 2025-02)
- Improved customer satisfaction by promptly addressing and resolving email inquiries.
- Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times.
Community Operations Executive - Dunzo Digital Private Limited
(2022-12 - 2023-12)
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
- Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
- Increased customer retention rates, proactively addressing potential issues and providing timely solutions.
- Reduced response times to customer inquiries with the implementation of a centralized communication system.
- Conducted regular performance reviews for team members, identifying areas for improvement and offering constructive feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Support Executive - Reliance SMSL Limited
(2020-03 - 2022-04)
- Worked as Customer Support for 2 years in Reliance.
- Handled incoming calls and addressed customer needs promptly.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
BDE - Dragon Research Stock Market Company
(2018-01 - 2020-01)
- Reduced trade errors by implementing strict monitoring procedures and providing ongoing feedback to team members.
- Managed a team of stock market analysts, ensuring accurate and timely research results for clients.
- Stayed up to date on latest performance indicators for stock market and mutual funds.
- Monitored stock market trends closely, keeping both brokers and clients well-informed about potential opportunities.
- Enhanced customer satisfaction through the development and execution of targeted marketing campaigns.
