Asmath Vanaja

Entry-level Cybersecurity and IT professional with professional IT Support experience and hands-on cybersecurity training, SOC monitoring, SIEM log analysis, phishing investigation, vulnerability assessment, incident response, threat detection, and home lab projects. Experienced with Windows, Active Directory, network troubleshooting, Windows Event Logs, and security monitoring.

IT Support Engineer at NETLOGON TECHNOLOGIES PRIVATE LIMITED (2023-11 – 2025-12)

• Provided technical support for Windows operating systems, desktops, laptops, peripherals, and business applications.
• Diagnosed and resolved hardware, software, network, and application-related issues.
• Supported Microsoft Outlook, Microsoft 365, VPN connectivity, and Remote Desktop tools.
• Managed user accounts, password resets, and access permissions using Active Directory.
• Troubleshot LAN/WAN, TCP/IP, DNS, DHCP, and internet connectivity issues.
• Monitored Windows Event Logs and performed basic system performance monitoring.
• Provided remote technical support and worked toward timely resolution of support requests according to SLAs.
• Followed organizational IT policies, standard operating procedures, and information security guidelines.

SOC Analyst Trainee at Cyber Academy (2024-04 – 2024-10)

PG Diploma in Cyber Security / Ethical Hacking – National Academy of Cyber Security (2022 – 2024)

B.Sc. in Computer Science – KA&HL Degree College (2008)