Management Trainee - Genpact - Jaipur
(2024-04)
- Reviewing the case with respect to KYC & AML guidelines of compliance for all personal & corporate entities
- Focused on Periodic reviews and onboarding
- New client onboarding with activities such as customer identification process, customer due diligence, identifying source of income, etc
- Perform KYC onboarding for new and pre-existing clients
- Performing enhanced due diligence for high-risk clients & sanctioned countries
- Comprehensive knowledge of CRS-FATCA & sanctioned countries.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Care Representative - HCL - Gurgaon
(2022-09 - 2024-03)
Deal Strategy Support and OMPF for Google Lob: Deal Strategy Support (DSS), Have experience in Deal management, Order management and customer service
- Familiar with Salesforce, CPQ, Billing Explorer, Microsoft Teams and several software solution tools
- Experience of working for different clients from different parts of the world
- Top soft skills are problem solving, goal-oriented, time-bound, attention to details and disciplined
- Maintained high service delivery through continued process assessment, development, and change management.
- Cross trained in KYC AML process
- Conduct thorough customer due diligence using advanced KYC software tools.
- Analyze customer data to identify potential financial crime risks.
- Collaborate with compliance teams to ensure regulatory adherence.
- Utilize AI-driven platforms to streamline KYC verification processes.
- Participate in cross-functional meetings to discuss risk assessment strategies.
Sr Customer Service Executive - Ileads Auxiliary Private Services Ltd - Dehradun
(2022-01 - 2022-08)
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conducted surveys to determine customer opinion of products and services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Resolved concerns with products or services to help with retention and drive sales.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
