Astha Verma

Dynamic Assistant Manager with 5+ years of experience in housing finance and financial services. Proven expertise in leading large retention teams, driving customer engagement, and ensuring regulatory compliance under PMAY. Skilled in data analytics, MIS reporting, and cross-functional coordination, with a track record of improving operational efficiency and customer satisfaction. Adept at training teams and implementing system enhancements to support business growth.

Executive Assistant Reporting to MD - Equiplus (India) Exports Private Limited

(2025-10)

• Support executive operations by managing global schedules, coordinating national and international communications, and overseeing export documentation.

Assistant Manager - GRIHUM Housing Finance

(2020-03 - 2025-05)

• Supervised and coordinated a 100+ member retention team across India, achieving high retention rates.
• Managed MIS dashboards and analytics, ensuring compliance and audit readiness.
• Verified subsidy eligibility and supported internal/external audits.
• Trained PMAY, Sales & Credit teams; contributed to system enhancements.
• Drafted internal and customer communications; resolved escalations and subsidy claims.

Collection Support Executive - Tata Capital Financial Services Ltd.

(2018-01 - 2019-12)

• Coordinated with CRES, Team Leaders, State Head, and collection agencies for smooth operations.
• Prepared MIS reports, maintained documentation, and ensured audit compliance.
• Onboarded and managed vendors/agencies; handled customer settlements and repossessions.

MBA - Leadership & Decision Making - IMT Ghaziabad (UPGRAD) (2023-03)

BBA - Management - Kanpur University (CSJMU Campus) (2017-07)

Intermediate (12th) - PCM - UP Board, Kanpur (2013-06)

High School (10th) - Maths - UP Board, Kanpur (2011-06)