Astro Britto

Customer Support and Revenue Cycle professional with extensive enterprise experience managing client inquiries, resolving complex systemic discrepancies, and maintaining high client satisfaction. Skilled at handling cross-functional communication, performing root-cause analysis on account errors, and coordinating with backend systems to track data efficiently. Proven ability to thrive in fast-paced environments, bridge communication gaps, and engineer strong partner relationships to drive customer retention and success.

Senior Billing Revenue Cycle Specialist at Firstsource (2024-07 – 2026-02)

• Served as a primary point of contact handling patient calling and addressing complex claim-related queries, significantly reducing processing errors and improving overall system accuracy.
• Investigated systemic transaction failures and performed root-cause analysis to provide resolution metrics for backend operational discrepancies.

Sr. AR Analyst at Quintessence Business Solution (2022-06 – 2024-04)

• Managed, audited, and resolved high-volume billing cases by directly handling customer and patient queries to isolate data errors and guarantee accurate financial reconciliation.

AR Caller at Ags Healthcare (2020-03 – 2022-05)

• Conducted direct outbound patient calling to investigate outstanding accounts, effectively handled claim-related queries with external networks, and ensured timely tracking of payments.

Business Development Executive at Jones Chemicals (2018-07 – 2020-02)

• Identified customer needs, managed client growth data, and engineered strong stakeholder relationships to drive regional customer satisfaction and account expansion.

B.E. in Electronics and Instrumentation – Jeppiaar Engineering College