Aswathy

Dedicated Patient Relations Executive with hands-on experience in hospital operations, seeking a challenging role to enhance patient care services and operational efficiency through strong coordination, problem-solving, and communication skills.

Patient Relations Executive – Operations Department - MAGJ Hospital Mookkannoor - Angamaly

(2023-07)

• Managed Emergency Department, OPD, and IP operations efficiently.
• Served as Night Duty Manager overseeing hospital operations.
• Supervised overall management, planning, and operational control as Duty Supervisor.
• Ensured patient satisfaction by promptly addressing and resolving grievances.
• Prepared LAMA and DAMA analysis reports along with regular feedback reports.
• Handled Medico-Legal Cases and coordinated with local authorities on hospital-related matters.
• Managed patient admissions and provided counseling services.
• Conducted feedback analysis and submitted daily reports to higher officials.
• Applied strong problem-solving skills to handle operational and patient-related issues.

Patient Relations Executive - Operations Department (Training) - MAGJ Hospital Mookkannoor - Angamaly

(2023-03-13 - 2023-06-30)

3 months of training experience in Hospital Operations

Higher secondary education - Govt.Girls H S S Cherthala (2017 - 2019)

Bachelor of Arts - BA History - SN College Cherthala, Kerala University (2019 - 2022)

Diploma in Hospital Administration - Hospital Administration - Viswavidhyapeedhom educational institution, Kochi (2022 - 2022)

MA History - MA History - Sree narayana guru open university