Aswathy A

Dedicated Patient Relations Executive with nearly 3 years of experience in hospital operations, patient relationship management, and healthcare administration. Skilled in grievance handling, emergency department coordination, patient counseling, and operational supervision. Seeking opportunities to contribute to patient satisfaction and organizational excellence in a reputed healthcare institution.

Operations Department Trainee at MAGJ Hospital, Mookkannoor, Angamaly (2023-03 – 2023-06)

Completed 3 months of training in Hospital Operations Management.

• Assisted in patient service coordination, Feedback Collection, and departmental operations.
• Gained practical exposure to OPD, IPD, Emergency Department, and hospital administration processes.

Patient Relations Executive – Operations Department at MAGJ Hospital, Mookkannoor, Angamaly (2023-07 – Present)

• Coordinating daily operations of OPD, IPD, and Emergency Department to ensure smooth patient care services.
• Coordinated patient admissions, transfers, and discharge procedures for OPD, IPD, and Emergency Department
• Serving as Night Duty Manager, overseeing hospital operations and emergency service coordination.
• Supervising hospital activities as Duty Supervisor and ensuring operational efficiency.
• Managing patient admissions, counseling, and patient relationship services.
• Addressing patient grievances promptly and ensuring high levels of patient satisfaction.
• Preparing and analysing LAMA, DAMA, Referral, and patient feedback reports.
• Handling Medico-Legal Cases (MLC) and coordinating with police and other local authorities when required.
• Conducting patient feedback analysis and submitting daily operational reports to management.
• Resolving operational and patient-related issues through effective problem-solving and decision-making skills.
• Coordinated ground floor management and inpatient services across wards, handling 50+ patients daily for smooth patient flow and bed allocation

Higher Secondary Education – Govt. Girls HSS, Cherthala (2017 – 2019)

Bachelor of Arts in BA History – SN College, Cherthala, Kerala University (2019 – 2022)

Diploma in Hospital Administration – Viswavidyapeedhom Educational Institution Kochi (2022 – 2022)

Master of Arts in MA History – Sree Narayana Guru Open University