Athahul Hameed

Customer-focused aviation professional with a Diploma in Aviation and hands-on experience gained through a Customer Service internship at Kannur International Airport. Skilled in passenger handling, communication, and airport operations, with a track record of resolving customer inquiries efficiently while maintaining strict adherence to international aviation and security protocols. Multilingual communicator able to assist a diverse range of travelers.

Customer Service Intern - Kannur International Airport Limited - Kannur, India

• Coordinated passenger departures and arrivals, managing flight disruptions, rebookings, and passenger accommodations to maintain seamless operations.
• Achieved a 95% customer satisfaction rating by resolving passenger inquiries and complaints with empathy and efficiency.
• Maintained an active Airport Entry Permit (AEP) and ensured 100% accuracy in passenger records and security screenings.
• Assisted international travelers by communicating across multiple languages, supporting a diverse and fast-paced airport environment.

Bachelor's Degree - Indira Gandhi National Open University (IGNOU)

Diploma in Aviation - Aviation