Property Manager - Yosh Hospitality - Bangalore, India
(2022-08)
Managing Assets, Properties & Client Satisfaction of an UHNWI from Royal Family of Abu Dhabi
- Asset Management & Financial Planning
- Managing & Plan the expenditure of funds on various assets. Ensuring efficient financial management and financial control necessary to support all business activities.
- Drive special Project to completion & Determine high standards are maintained in terms of quality.
Director of Operations - Westin Abu Dhabi Golf Resort & Spa - Abu Dhabi, UAE
(2021-09 - 2022-08)
- Drive Hotel Balance Score Card to achieve K Goal
- Target to Achieve Highest guest voice score by implementing service strategies
- Plan, implement and manage overall hotel daily operations
- Conduct hotel budgeting and financial planning
- Plan and organize hotel activities to drive sales & marketing of the Hotel
- Manage and monitor hotel expenses
Director of Operations - Sheraton Grand Chennai Resort & Spa - Chennai, Tamil Nadu, India
(2018-09 - 2021-11)
- Drove resort team to achieve a "K" Balance Score Card of the Resort. Achieving super results in Guest Satisfaction, Enrollments, Profitability, Revenue, Rev PAR, Associate Satisfaction & Operational Excellence
- Conduct regular strategic meetings with the Team to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Supported coffee shop team to maximize quality of Breakfast served & Sunday Brunch improving work efficiency.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
Executive Assistant Manager - Sheraton Grand Bengaluru, Whitefield Hotel & Convention Centre - Bengaluru, Karnataka, India
(2016-09 - 2018-09)
Pre-Opening Experience - Opening EAM for the 100th Marriott Hotel in India "Sheraton Grand Whitefield".
- Determined project schedule, including sequencing all construction activities for optimal efficiency.
- Monitored, coached and supervised team of Prestige Constructions employees during Pre-Opening phase of the Hotel
- Oversaw day-to-day operations of brand new Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre, 360 room hotel.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Director of Rooms - Aloft Cessna Business Park - Bangalore, Karnataka, India
(2013-10 - 2016-09)
- Opened the first managed Aloft in Asia Pacific.
- Working here as Director of Rooms and handling operation as a whole.
- Won the best opening hotel of the Year & GPS Hotel of the Year by Starwood in 2014 first year of Operations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction and became the 3rd top Hotel in Starwood Portfolio for the Year 2014
- Achieved 100% BSA Audit Results
Front Office Manager, Executive Housekeeper - Sheraton Grand Bangalore At Brigade Gateway - Bangalore, Karnataka, India
(2010-08 - 2013-10)
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of the Team.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Drive Intent to recommend a Guest Voice Parameter.
- Drive Enrollment Targets for the Hotel
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
Executive Housekeeper - Goa Marriott Resort - Panaji, Goa, India
(2007-11 - 2010-10)
- Handled entire Renovation of the property.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours.
- Determine & Drive PPM of the Property
Housekeeping Manager - Hyderabad Marriott Hotel & Convention Centre - Hyderabad, Andhra Pradesh, India
(2006-07 - 2007-11)
- Worked with Viceroy Hotel Team in converting the first conversion in Marriott Hotels & resorts in India & converting it into Marriott Hyderabad.
- Driving the team in teaching & following Marriott standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
Assistant Manager, Housekeeping Executive - J W Marriott - Mumbai, India
(2001-05 - 2006-07)
Housekeeping Associate - Trident Hotel - Jaipur, Rajasthan, India
(2000-06 - 2001-09)
