Ather Raza

Managing Assets, Properties & Client Satisfaction of an UHNWI from Royal Family of Abu Dhabi

Property Manager - Yosh Hospitality - Bangalore, India

(2022-08)

Managing Assets, Properties & Client Satisfaction of an UHNWI from Royal Family of Abu Dhabi

• Asset Management & Financial Planning
• Managing & Plan the expenditure of funds on various assets. Ensuring efficient financial management and financial control necessary to support all business activities.
• Drive special Project to completion & Determine high standards are maintained in terms of quality.

Director of Operations - Westin Abu Dhabi Golf Resort & Spa - Abu Dhabi, UAE

(2021-09 - 2022-08)

• Drive Hotel Balance Score Card to achieve K Goal
• Target to Achieve Highest guest voice score by implementing service strategies
• Plan, implement and manage overall hotel daily operations
• Conduct hotel budgeting and financial planning
• Plan and organize hotel activities to drive sales & marketing of the Hotel
• Manage and monitor hotel expenses

Director of Operations - Sheraton Grand Chennai Resort & Spa - Chennai, Tamil Nadu, India

(2018-09 - 2021-11)

• Drove resort team to achieve a "K" Balance Score Card of the Resort. Achieving super results in Guest Satisfaction, Enrollments, Profitability, Revenue, Rev PAR, Associate Satisfaction & Operational Excellence
• Conduct regular strategic meetings with the Team to evaluate performance, adjust strategies and maintain agile, sustainable operations.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Supported coffee shop team to maximize quality of Breakfast served & Sunday Brunch improving work efficiency.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.

Executive Assistant Manager - Sheraton Grand Bengaluru, Whitefield Hotel & Convention Centre - Bengaluru, Karnataka, India

(2016-09 - 2018-09)

Pre-Opening Experience - Opening EAM for the 100th Marriott Hotel in India "Sheraton Grand Whitefield".

• Determined project schedule, including sequencing all construction activities for optimal efficiency.
• Monitored, coached and supervised team of Prestige Constructions employees during Pre-Opening phase of the Hotel
• Oversaw day-to-day operations of brand new Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre, 360 room hotel.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

Director of Rooms - Aloft Cessna Business Park - Bangalore, Karnataka, India

(2013-10 - 2016-09)

• Opened the first managed Aloft in Asia Pacific.
• Working here as Director of Rooms and handling operation as a whole.
• Won the best opening hotel of the Year & GPS Hotel of the Year by Starwood in 2014 first year of Operations.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Increased customer satisfaction and became the 3rd top Hotel in Starwood Portfolio for the Year 2014
• Achieved 100% BSA Audit Results

Front Office Manager, Executive Housekeeper - Sheraton Grand Bangalore At Brigade Gateway - Bangalore, Karnataka, India

(2010-08 - 2013-10)

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of the Team.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Drive Intent to recommend a Guest Voice Parameter.
• Drive Enrollment Targets for the Hotel
• Maintained accurate, current and compliant financial records by monitoring and addressing variances

Executive Housekeeper - Goa Marriott Resort - Panaji, Goa, India

(2007-11 - 2010-10)

• Handled entire Renovation of the property.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Implemented new cleaning processes and team strategies to reduce necessary man-hours.
• Determine & Drive PPM of the Property

Housekeeping Manager - Hyderabad Marriott Hotel & Convention Centre - Hyderabad, Andhra Pradesh, India

(2006-07 - 2007-11)

• Worked with Viceroy Hotel Team in converting the first conversion in Marriott Hotels & resorts in India & converting it into Marriott Hyderabad.
• Driving the team in teaching & following Marriott standards.
• Maintained controls over expenses and inventory for optimal budget tracking.

Assistant Manager, Housekeeping Executive - J W Marriott - Mumbai, India

(2001-05 - 2006-07)

Housekeeping Associate - Trident Hotel - Jaipur, Rajasthan, India

(2000-06 - 2001-09)

Diploma/Certificate - Hotel Management and Catering Technology - Institute of Hotel Management - Thiruvananthapuram (1997-04 - 2000-04)

Higher Secondary - Science Education - Kendriya Vidyalaya Aliganj (1996-04 - 1997-04)