Athul Induchoodakurup

Results-driven retail professional with 5 years of experience in sales, customer service, store operations, and team leadership, including more than 2 years in a supervisory role. Proven track record of driving sales performance, coaching associates, improving operational efficiency, and delivering exceptional customer experiences. Skilled in KPI management, inventory control, workforce supervision, visual merchandising, and customer relationship management.

Recognized for strong leadership, problem-solving abilities, and commitment to achieving business objectives in fast-paced retail environments.

Sales Supervisor at Under Armour (2023-08 – 2026-05)

• Led and supported a team of 8–12 associates, fostering a high-performance culture focused on sales growth and customer satisfaction.
• Monitored key performance indicators (KPIs), including sales, conversion rate, units per transaction (UPT), and average dollar sale (ADS), using insights to improve team performance.
• Served as Manager on Duty, overseeing daily store operations, staffing coordination, cash management, and customer issue resolution.
• Coached associates on product knowledge, customer engagement, and selling techniques to support business objectives.
• Monitored sales trends and adjusted floor coverage to optimize customer service and operational efficiency during peak and non-peak periods.
• Trained and developed more than 15 new associates within a 3-week onboarding period each, covering customer service standards, product knowledge, operational procedures, and company policies.
• Managed inventory processes, including cycle counts and stock audits, contributing to an 18% reduction in inventory shrinkage.
• Executed visual merchandising strategies and promotional displays in alignment with brand standards.
• Ensured pricing accuracy and compliance with company policies across all store departments.
• Resolved customer concerns professionally and effectively, helping strengthen customer loyalty and retention.

Sales Associate at Under Armour (2021-10 – 2023-07)

• Delivered exceptional customer service by assisting customers with product selection, sizing, and purchasing decisions.
• Consistently contributed to achieving individual and team sales targets through effective selling techniques and product recommendations.
• Maintained visual merchandising standards through replenishment, recovery, promotional setups, and signage updates.
• Processed transactions accurately while adhering to cash-handling procedures and operational standards.
• Managed special orders and online order fulfilment to support customer needs and maximize sales opportunities.
• Assisted with store opening and closing procedures while maintaining sales floor standards and operational readiness.
• Supported onboarding and training initiatives for new associates, helping them adapt quickly to store operations and customer service expectations.
• Addressed customer concerns promptly and professionally to ensure a positive shopping experience.

Post-Graduate Diploma in Advanced Project Management and Strategic Leadership – Lambton College (2020 – 2022)

Bachelor of Technology (B.Tech.) in Automobile Engineering – APJ Abdul Kalam Technological University (2015 – 2019)