Athul Prasad

Results-oriented IT Support Engineer with 4+ years of experience in technical support, troubleshooting, and ticket management. Skilled in Microsoft Entra ID (Azure AD), Intune, Active Directory, DHCP, DNS, and network infrastructure. Experienced in hardware support, remote assistance, and AWS/cloud environments.

End User Support Engineer - IBM - Apollo Tyres

(2025-04)

• Provided L1/L2 support for end-users and production environment
• Troubleshot desktops, printers, and network issues
• Managed user accounts in Active Directory
• Supported LAN/WAN infrastructure
• Maintained IT assets and reports
• Monitored MPLS networks, servers, and AWS EC2 instances to ensure high availability and uptime as per SLA

IT Support Engineer - NTT DATA - Apollo Tyres

(2023-02 - 2025-03)

• Resolved 95% of issues on first call
• Handled hardware and network troubleshooting
• Maintained servers, routers, switches
• Configured barcode scanners and wireless devices
• Worked with AWS and on-prem servers

Desktop Support Engineer - Petra Infoserve Pvt Ltd

(2021-12 - 2023-02)

• Installed and configured desktops/laptops
• Provided hardware and network troubleshooting

Network Support Trainee - Synnefo Solutions

(2022-06 - 2022-09)

• Supported LAN/WAN setup and monitoring
• Configured routers and switches

Diploma - Computer Hardware Engineering (2021)

Plus Two (2018)

SSLC (2016)