Seasoned operations and customer experience leader with 20+ years of experience
Send a job offer directly to this candidate
Seasoned operations and customer experience leader with 20+ years of experience driving customer operations, service delivery, governance, compliance, stakeholder engagement, workflow optimization, business continuity and people leadership.
Partner (Proprietor) operating a CAMS centre, leading a team of 15, supporting 600+ IFAs and 18 Asset Management Companies. Experienced in AI-assisted workflow optimization, SQL, Google Digital Marketing & E-commerce and currently pursuing Prompt Engineering.
Centre Head & Business Partner (Proprietor) - CAMS - Bhopal, India
(2006-01)
Lead end-to-end customer operations, workforce planning, governance, compliance, executive escalations, audits, KPIs, stakeholder management and operational excellence.
Customer Support Executive - Wipro
(2005-01 - 2006-12)
Legal Practice - Bhopal District Court - Bhopal, India
(2004-01 - 2005-12)
MBA - Finance
LL.B.
B.Com.
M.A. - Yogic Science & Human Consciousness
PG Diploma - Yogic Health Management
