Atiya Fatema

To work in a reputed organization where I can utilize my communication skills and customer handling experience to contribute to company growth while developing my professional abilities.

Customer Support Executive at Niftel Communication Pvt. Ltd.

Swiggy, Instamart & Wow! Momo – Inbound Voice Process

• Handled inbound customer calls for Swiggy, Instamart, and Wow! Momo
• Assisted customers with order tracking, refunds, cancellations, and delivery issues
• Resolved customer complaints efficiently while following SOPs
• Provided accurate information regarding orders, payments, and offers
• Maintained proper call documentation and ensured customer satisfaction

Customer Service Executive at Vishnu Solution Pvt. Ltd.

Inbound & Outbound Voice Process

• Managed inbound and outbound customer calls professionally
• Handled customer queries, complaints, and service requests
• Maintained accurate customer records and call logs
• Followed quality standards and company policies
• Achieved daily call targets and performance goals

10th

12th