Atiya Khan

Results-driven professional with 4.3 years of experience at Amazon Development Centre in Retail Operations and Process Management. Skilled in SLA management, workflow optimization, quality audits, SOP documentation, cross-functional collaboration.

Process Associate - Amazon Development Centre - Bengaluru, India

(2021-10 - 2026-02)

• Managed end-to-end operational workflows while ensuring SLA compliance and quality benchmarks.
• Processed and resolved 80-120+ operational cases/tickets daily while maintaining productivity targets.
• Maintained 98.7% - 99.3% process accuracy across workflows and quality audits.
• Achieved 99% + SLA adherence ensuring timely completion of deliverables.
• Reduced turnaround time by 15-20% through workflow improvements.
• Trained and mentored 8-12 new hires on SOPs and tools.
• Reduced operational errors by 10-15% through process standardization.
• Recognized for ownership and handling escalations.

Bachelor of Commerce - Accounting Specialisation - Bangalore University