Atty

Customer-focused and adaptable professional with 7 years of experience across front-office operations, domestic and international BPO, customer care, dental claims, and international debt collection processes. Experienced in handling customer queries, resolving issues, maintaining professional communication, and working in target-driven environments. Strong interpersonal skills with a focus on empathy, active listening, and customer satisfaction.

Debt Collector – International Process - Relcoll Solutions

(2024-01 - 2026-01)

• Handle customer accounts and communicate with customers regarding outstanding payments.
• Follow up with customers through professional and effective communication.
• Understand customer concerns and provide appropriate assistance regarding payment-related matters.
• Maintain accurate records and update customer/account information.
• Work in a target-driven international process while maintaining quality standards.
• Handle challenging customer interactions with patience, professionalism, and empathy.

Customer Care Representative – International BPO, Dental Claims - The Connectzone

(2023-01 - 2024-01)

• Handled customer queries related to dental claims and insurance processes.
• Assisted customers with claim-related information and concerns.
• Provided clear and professional communication to international customers.
• Listened actively to customer concerns and worked toward appropriate resolutions.
• Maintained customer information and followed process guidelines.
• Managed customer interactions while maintaining quality and service standards.

Customer Care Executive – Domestic BPO - I Energizer

(2021-01 - 2023-01)

Processes: MakeMyTrip & IndiaMART

• Handled customer calls and queries for domestic customers.
• Assisted customers with service-related questions, complaints, and requests.
• Provided accurate information while maintaining professional communication.
• Resolved customer concerns according to company processes and guidelines.
• Maintained customer satisfaction through active listening and effective problem-solving.
• Worked efficiently in a target-oriented and high-volume customer service environment.

Front Office Executive - Nidan Mother and Child Care Clinic

(2018-01 - 2019-01)

• Managed front-desk operations and handled patient/customer enquiries.
• Welcomed visitors and provided information regarding clinic services.
• Managed calls, appointments, and basic front-office coordination.
• Maintained records and supported day-to-day administrative activities.
• Communicated professionally with patients, attendants, and staff.
• Handled multiple responsibilities while maintaining a courteous and organized approach.

Undergraduate