Atul Rai

Financial Crime Team Leader with 6 plus years in AML, fraud investigations and risk operations, with working knowledge of key frameworks and requirements, including JMLSG guidance, UK MLR, OFAC sanctions, POCA, BSA, and FinCEN reporting Experienced in leading analyst teams, overseeing complex investigations, and strengthening risk controls, while managing performance and supporting consistent, compliant decision-making.

Team Lead – Fraud Investigations - Firstsource Private Limited - Gurugram

(2026-07)

• Leading a team of 10 AML analysts, providing guidance on sanctions screening and transaction monitoring alerts, handling escalations from regulatory and compliance reviews, conducting root cause analysis on second-level review failures, and providing structured coaching to address critical errors and ensure adherence to regulatory requirements, internal policies, and compliance standards.
• Improved AML investigation quality from 82 percent to 93 percent within 45 days through structured root cause analysis and targeted remediation, identifying policy and process errors 64 percent, knowledge-based errors 18 percent, analyst-related errors 16 percent, and system-related issues 2 percent. Implementing targeted AML training, procedural clarification, and case-specific coaching to address recurring defects and strengthen investigative accuracy, risk assessment, and regulatory complianc
• Monitored daily investigation queues, escalated SLA risks early with trend insights, used resampling, error categorisation, and root cause analysis to drive targeted coaching and better case prioritisation, recovering SLA adherence from 60–70% to the 80% target, with up to 100% achieved on select days.
• Collaborated with stakeholders to develop and implement a standardised similarity-screening form with predefined red-flag options, improving assessment consistency and increasing productivity from 46% to 78% without compromising compliance and quality standards.
• Conduct second-level reviews of escalated cases by validating KYC/CDD and transaction information, assessing case rationale, and coordinating with Compliance to obtain supporting customer documentation while meeting the 48-hour SLA.
• Oversaw AML and fraud team performance across quality, productivity, and SLA metrics through daily reporting and performance analysis, drove corrective actions with stakeholders, and led team briefings on regulatory updates, policy changes, and procedural controls to reinforce consistent investigation practices.
• Coordinate FRB and BBB escalations with Vendor Management, ensuring case reconstruction, root-cause analysis, and supporting documentation are complete to facilitate accurate and timely vendor handovers.

Team Lead – Fraud Investigations - Teleperformance - Gurugram

(2023-07 - 2026-07)

• Lead a team of 10+ AML and fraud analysts, providing second-level case review across transaction monitoring, sanctions screening, account takeover, and identity theft investigations, ensuring clear evidence and appropriate escalation.
• Managed day-to-day operations of an FIU-designated team of AML Analysts/AFTs, providing investigation guidance on system-generated alerts, developing analyst capabilities, and maintaining succession planning for the team.
• Prepared detailed investigation reports documenting findings, supporting evidence, case rationale, and recommended actions for review by the Risk Manager and senior management.
• Reduced quality fail rates by 5–6% within 30 days through RCA, legacy knowledge-base consolidation, and targeted training.
• Identified Salesforce reporting discrepancies driving critical failures in account takeover investigations and partnered with stakeholders to resolve them and improve quality evaluations.
• Performed SLA and performance deep dives to identify recurring operational issues, quality trends, and productivity gaps, implementing corrective actions to improve investigation consistency and operational delivery.
• Supported recruitment, onboarding, and training of new analysts, ensuring effective knowledge transfer, process understanding, and readiness to handle AML and fraud investigations.
• Served as an escalation point for complex AML and fraud investigations, collaborating with Risk, Compliance, FIU, and Operations stakeholders to support timely, evidence-based, and risk-aligned decisions.

Team Coach - FIS GLOBAL BUSINESS SOLUTIONS - Gurugram

(2020-06 - 2023-07)

• Coached and developed ATF analysts through case reviews, structured feedback and performance assessments, reinforcing investigation standards, process adherence and continuous improvement.
• Conducted Suspicious Transaction Report (STR) investigations by reviewing customer profiles, KYC information and account activity to identify red flags and assess consistency with the customer's stated profile; evaluated supporting documentation and case rationale, performed second-level checks where findings were inconclusive, and supported appropriate case closure or false-positive classification in accordance with established procedures.
• Worked on BSA/AML investigations involving FinCEN-related requirements and FATF-related sanctions cases, reviewing available customer and case information to identify potential risk indicators, assess findings against applicable procedures, and ensure clear investigation documentation, evidence-based rationale and appropriate escalation.
• Investigated account takeover trends through case sampling and RCA, identifying links to unsuccessful transfers and coordinating with vendor stakeholders to resolve fraud risks and improve customer outcomes.

BA - ECONOMICS - JNCU UNIVERSITY (2018-07)

Intermediate - Science - State Board (2015-05)