Senior Executive Skilled in Oracle Cloud CS Tools
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My keen interest in exploring overseas employment opportunities that align with my professional growth aspirations within a demanding and rapidly changing context. With a background in customer service, technical troubleshooting, and process automation, I am confident in my ability to contribute significantly to your team.
My experience includes successfully automating PNR correction processes at Delta Airlines, which led to increased efficiency and accuracy. I also gained in-depth knowledge of airline reservation systems and data management through extensive work with GRS. More recently, I have been leveraging Oracle Cloud services to support LinkedIn's security infrastructure and am proficient in utilizing various LinkedIn Customer Support tools to identify, address, and mitigate security risks for members.
I am also actively contributing to the enhancement of LinkedIn member security through proactive problem-solving.
Beyond my technical skills, I am a quick learner with strong communication and critical thinking abilities. I am driven by a desire for professional growth and am eager to apply my diverse skill set in a new international environment.
Thank you for considering my application. I have attached my resume for your review and welcome the opportunity to discuss how my experience and skills can benefit your organization.
I'm an experienced professional with a background in customer service, technical support, and process automation, currently specializing in security infrastructure. They possess a strong drive for professional growth within dynamic environments and are actively seeking overseas employment opportunities.
Summary of Experience & Roles:
Senior Process Executive, Cognizant Technology Solutions Limited (Nov 2024 - Present):
Currently, Augustine is leveraging Oracle Cloud services to support LinkedIn's security infrastructure.
They are proficient in utilizing various LinkedIn Customer Support tools to identify, address, and mitigate security risks for members.
They actively contribute to the enhancement of LinkedIn member security through proactive problem-solving and the application of specialized CS tools.
Successfully automated PNR correction processes at Delta Airlines, leading to increased efficiency and accuracy.
Gained in-depth knowledge of airline reservation systems and data management through extensive work with GRS.
Demonstrated adaptability by transitioning from the airline industry to the technology sector, specifically joining LinkedIn.
Senior Customer Service Associate, Firstsource Solutions Limited (Apr 2022 - Nov 2024):
Responsible for resolving billing inquiries and explaining prorated bills to UK customers.
Assisted customers with debt management.
Troubleshot and resolved technical issues related to mobile devices and laptops.
Booked repairs and coordinated returns when necessary.
Upsold relevant products based on customer needs and preferences.
Built strong customer relationships through profiling, probing, and rapport-building.
Served as a Team Lead for a newly formed team.
Selected for the pilot batch of the "SKY HOME MOVE" process, which yielded exceptional results and led to its expansion to the Bangalore office.
Augustine's skill set includes IO Automation, Oracle Cloud Service, Performance Optimization, Java, Communication, Quick Learner, Critical Thinking, and DBMS
Augustine holds a BCA from St. Aloysius Degree College (Mar 2018 - Jun 2021), completed PCME Electronics at St. Joseph's Indian Composite PU College (Feb 2015 - Jun 2018), and their 10th grade at St. Joseph Indian High School (Feb 2013 - Jul 2014).
