Order Management Specialist at Dell International Services India Pvt. Ltd (2020-03 – 2020-12)
Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
- Monitor all vendor performance and evaluate all orders and provide all required approvals.
- Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects.
- Monitor and evaluate all order issues and resolve discrepancies in production metrics and ensure accurate billing of all bookings.
Senior Associated at Tech Mahindra Ltd (2018-08 – 2020-02)
Work as a Technical Support Associated for Company Name: Verizon(US).
- Attend calls from business and customers regarding technical issues with the Internet, Phone and Television.
- Help resolve issues using basic troubleshooting and dispatching technicians to customer premises.
- Also involved in Upselling customers with upgraded plans and equipment.
- Worked to get excellent customer service on each and every call to provide customer satisfaction.
Senior Associated at Wipro Ltd (2015-07 – 2017-05)
Work as a Technical Support Associated and Customer Service & Billing for Company Name: Talk Talk(UK).
- Attend calls from business and customers regarding technical issues with the Internet, Phone and Television.
- Help resolve issues using basic troubleshooting and dispatching technicians to customer premises.
- Also involved in Upselling customers with upgraded plans and equipment.
- Attended calls for Customer Service and billing where we help customers with Bill discrepancy, order status.
