Nayeem Lapasam

Dynamic professional with extensive experience at Synchrony International Services, excelling in payment negotiation and compliance training. Proven track record in technical troubleshooting and customer relationship management, consistently resolving issues and enhancing customer satisfaction. Adept at problem-solving, I thrive in fast-paced environments, driving results and fostering positive client interactions

Synchrony International Services Pvt. Ltd.-Senior Representative Collections Hyderabad 03/2021 - Current

• Negotiated payment arrangements with delinquent customers to resolve past-due accounts effectively. Employed specialized soware for determining delinquency reasons and processing payments in compliance.

• Accurately updated account documentation using FDR and other internal systems for efficient task management. Assisted in managing manual collection queues and specialized groups like Chat 360 or skip tracing.

• Committed to adhering strictly to company policies and completing necessary compliance training.

• Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.

• Monitor all vendor performance and evaluate all orders and provide all required approvals.

• Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects.

• Monitor and evaluate all order issues and resolve discrepancies in production metrics and ensure accurate billing of all bookings.

• Work as a Technical Support Associated for Company Name: Verizon(US). • • • • Also involved in Upselling customers with upgraded plans and equipment.

• Attend calls from business and customers regarding technical issues with the Internet, Phone and Television.

• Help resolve issues using basic troubleshooting and dispatching technicians to customer premises.

• Worked to get excellent customer service on each and every call to provide customer satisfaction.

• Also involved in Upselling customers with upgraded plans and equipment.

• Work as a Technical Support Associated and Customer Service & Billing for Company Name: Talk Talk(UK).

• Attend calls from business and customers regarding technical issues with the Internet, Phone and Television.

• Help resolve issues using basic troubleshooting and dispatching technicians to customer premises.

• Attended calls for Customer Service and billing where we help customers with Bill discrepancy, order status

01/2013 B.Com: St. Anthony's College Shillong GPA: Division

01/2009 INTERMEDIATE: St. Anthony's High Secondary School Shillong GPA: 1st Division

01/2007 Matriculation: St. Anthony's High Secondary School Shillong GPA: 1st Division