Avin Palani

Employee Benefits with strong expertise in Group Mediclaim (GMC), GPA, and GTL policy administration. Skilled in client relationship management, claims coordination, policy renewals, and handling corporate escalations. Proven ability to manage end-to-end employee benefit operations by coordinating with insurers, TPAs, and HR teams while ensuring compliance with IRDAI guidelines and service TAT. Focused on delivering efficient solutions and maintaining high client satisfaction and retention.

Deputy Manager - Client Relationship EB - Bharat Re Insurance Brokers

(2026-02)

• Managing corporate Employee Benefit insurance policies such as Group Health, GPA, and GTL.
• Acting as the Single Point of Contact (SPOC) for corporate clients for policy servicing, claims coordination, and policy administration.
• Handling addition and deletion of employees, following up with the insurance company for endorsements.
• And ensuring smooth coordination between the insurer, TPA, and corporate clients.
• Handling corporate helpdesk.

Senior Executive - Family Health Plan (FHPL)

(2023-12 - 2026-01)

Experienced Client Servicing Senior Executive with strong knowledge in insurance and employee benefits. Skilled in handling client relationships, policy servicing, renewals, and claim support. Able to coordinate with insurers and clients to ensure smooth service and timely issue resolution.

• Handling corporate helpdesk.

Senior Associate - Tech Mahindra

(2022-09 - 2023-12)

Experienced Customer Support professional with strong communication and problem-solving skills. Skilled in handling customer queries, resolving complaints, and providing quality service. Experienced in coordinating with internal teams to ensure quick issue resolution and customer satisfaction. Able to manage high-volume requests, maintain accurate records, and build positive relationships with clients.

Claims Executive - Family Health Plan (FHPL)

(2017-12 - 2022-01)

Experienced Claims Executive with knowledge in insurance claim processing, documentation verification, and client coordination. Skilled in handling health insurance claims, reviewing policy terms, and ensuring timely claim settlement. Able to communicate effectively with clients, hospitals, and insurance companies to resolve claim issues. Strong attention to detail, problem-solving ability, and commitment to providing good customer service.

BCA - Madras University, Chennai (2025)

12th - Tamil Nadu, English (2015)

10th - Tamil Nadu, English (2013)