Avinash Billa

Approaches challenges with a critical and analytical mindset, thoroughly understanding the context before taking informed action. Highly accomplished and results-oriented professional with extensive experience in team leadership, operations management, and customer relationship development. Proven ability to drive organizational success through strategic decision-making, analytical problem-solving, and effective people management.

Skilled in leading cross-functional teams, improving operational performance, and delivering exceptional customer service while maintaining a strong focus on business objectives. Recognized for fostering employee engagement, developing talent, and building productive stakeholder relationships. Committed to achieving excellence through continuous improvement, operational efficiency, and a customer-centric approach.

Senior Officer - TV's auto assist

(2021-12 - 2026-03)

• Driving performance and achieving operational goals
• Coordinated daily activities to enhance team productivity and service quality
• Utilized strong leadership skills to manage and motivate team members effectively
• Streamlined office operations by implementing efficient management systems and processes.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
• Implemented effective escalation procedures to promptly address urgent or complex customer concerns

Team Leader - Teleperformance D I B S

(2017-04 - 2020-07)

• Implemented strategic process improvements that enhanced customer satisfaction scores by 100%, contributing to overall business growth and client retention
• Coordinated cross-functional collaboration and facilitated training programs, resulting in a 100% increase in team productivity and skill development
• Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
• Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team's experiences

Team Lead - CAMSRep

(2020-08 - 2020-12)

• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
• Analyze client feedback to identify areas for improvement and implemented changes accordingly.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized data visualization tools to effectively communicate business insights.

Diploma - Frankfinn Aviation Services Private Limited, Chennai (2016)

12th - English - CBSE (2016)

10th - English - CBSE (2013)