Major Incident Manager
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An experienced professional with 9+ years' experience in Incident and critical Incident Management. Communicate well across Support Teams through (Slack/Webex/MS Teams/Skype). Working with Clients, Project Managers and Service Delivery Managers. Ability to work with stakeholders to define requirements. Strong diagnostic skills and resolve problems quickly. Team player, strong interpersonal skills. ITIL v4 processes and methodologies.
Major Incident Manager at DXC Technology (2018-11 – Present)
Incident and critical incident management professional responsible for initiating bridge calls for critical incidents and driving resolution within SLA.
Web Developer at Microtree Web Solutions Pvt Ltd (2016-12 – 2018-09)
Web development professional responsible for designing and developing web applications and user interfaces.
Bachelor of Engineering in Computer Science – MIT Mysore
Diploma in Computer Science – JSS Polytechnic
Secondary School in General – Sadvidya High School
