Avinish Pathak

Collaborative and results-driven Network Infrastructure & Service Delivery Leader with over 16+ years of experience in global networking operations, IT services management, and customer success. Proven expertise in building and leading high-performing technical teams, managing 24×7 NOCs, and delivering mission-critical, multi-vendor network services. Skilled in load balancing Technologies, SD-WAN, routing/switching and Cisco WLC.

• Customer Success & Service Delivery Leadership with rich experience in global IT, network, and enterprise infrastructure operations, including post-sales customer success; recognized for driving improvements in customer satisfaction, retention, and operational efficiency across enterprise environments.

• Trusted advisor to global enterprise clients, leading governance and strategy forums to align IT strategy with business objectives and accelerate technology adoption; currently Consultant at HCL Technologies, directing offshore operations for a US-based healthcare client and leading all operational, vendor, and network activities, including automationand platform performance and stability.

• Expertise in managing 24×7 global operations, executive escalations, SLA/KPI governance, and risk mitigation to ensure uninterrupted performance across mission-critical systems.

• Proven leader of multi-location teams, mentoring talent, and driving initiatives such as onboarding, service transitions, and client engagement to deliver high-quality service outcomes.

• Specialized in implementing enterprise-wide automation and self-healing network solutions, enhancing system reliability and operational efficiency; delivered complex network deployments and transformation programs while maintaining continuous uptime; strong expertise in ITIL and continual service improvement, with a focus on expanding cloud-native capabilities in AWS and Zscaler.

• B.Tech in Electronics and Communication from, Kurukshetra University with 70%.