Ayaan Rashid 1

Enthusiastic hospitality and marketing professional with experience across front office operations, customer relationship management, counseling, and promotional activities. Adept at handling guest interactions, guiding clients, generating leads, and supporting smooth day-to-day operations in fast-paced environments. Strong communication and coordination skills with a focus on delivering quality service, improving customer experience, and contributing to organizational growth.

Intern at Westin Powai (2025-01 – 2025-06)

• Delivered high-quality customer service by handling guest inquiries, requests, and complaints professionally
• Maintained and updated guest records, preferences, and feedback to enhance personalized service
• Supported customer relationship initiatives by improving guest satisfaction and retention
• Contributed to maintaining operational standards, SOP compliance, and service excellence
• Developed skills in multitasking, teamwork, problem-solving, and operational efficiency

Counselor- Marketing at ITM Group of Institutions (2026-01 – 2026-05)

• Counseled prospective clients/students by understanding their needs and recommending suitable programs/services
• Provided detailed information about offerings, addressing queries and guiding decision-making
• Managed lead generation through calls, walk-ins, and digital platforms
• Analyzed market trends and competitor activities to support marketing strategies
• Tracked lead performance, conversions, and campaign effectiveness
• Managed digital platforms by responding to inquiries and engaging with prospects

Higher Secondary Certificate in HSC – Lords Universal College (2023)

Indian Certificate of Secondary Education in ICSE – Harrow Hall School (2020)

BSC in Hospitality Studies – ITM Group Of Institutions (2026)