Ayan Bango

I am a self-driven independent, ambitious, motivated learner, eager to begin my professional journey and contribute my skills and dedication to a dynamic organization. I am seeking an entry-level position where I can apply my knowledge and learn from experienced professionals, while actively contributing to the company's success.

Guest Relational Officer - Zolostays Private Limited Solutions

(2024-02 - 2024-04)

• Respond promptly and professionally to guest inquiries, concerns, and complaints.
• Ensure a high level of guest service is maintained at all times, addressing and resolving guest issues in timely and satisfactory manner.
• Facilitate a positive property showcasing & on boarding guest experience, including showing available inventories & converting sales leads.
• Oversee the day-to-day operations of assigned ZoloStay Property, including guest relations, rent collection, and property upkeep.
• Coordinate property upkeep with internal stakeholders, ensuring work is completed in a timely and satisfactory manner.
• Monitor and enforce compliance with rules and regulations.

Customer Service Associate (International Voice) - Teleperformance India Private Limited

(2024-08 - 2024-12)

• Manage Calls from customers regarding orders, inquiries, complaints, trouble shoots Customer service problems and provide general information
• Mentor the team by floor walking
• Provide input through forums to improve work procedures that can enhance overall team Performance.
• Assist other team members who are new to the process
• Check for updates with the team leader and share the same with team members.

B.Tech - CSE & Engineering - Brainware University (2020 - 2024)

12th - CBSE - KV Ranaghat (2019 - 2020)

10th - KV BSF Krishnanagar (2017 - 2018)