Ayan Shaikh

Data Analyst Intern | BPO Operations Professional

Indore, Indore districtMember since February 8, 2026

MySQLWriting queriesFiltering dataJOINsGROUP BYAggregate functionsMicrosoft ExcelVLOOKUPPivot tablesConditional formattingData cleaningChartsPythonPandasData manipulationReading CSV/Excel filesMS Excel dashboardsData visualizationCustomer data analysisSLA/CSAT/AHT metricsProcess reportingCRM toolsMS WordAttention to detailWritten communication

About

Results-driven professional with 3 years of BPO operations experience, now transitioning into data analytics. Proficient in MySQL, Microsoft Excel, and Python basics with a strong foundation in customer data, process metrics, and quality analysis. Seeking a Data Analyst Internship to apply analytical skills in a dynamic environment and build expertise in data-driven decision-making.

Experience

Chat Process Associate – Flipkart Process - Teleperformance - Indore

Handled high volumes of customer interactions via live chat, generating consistent data around response times, resolution rates, and satisfaction scores.

Monitored and reported daily KPIs including CSAT, AHT, FCR, and SLA adherence — building familiarity with data tracking and performance metrics.
Coordinated with backend and logistics teams, using CRM tools to track and document order data across multiple workflows.
Contributed to quality audits by reviewing chat records and identifying patterns in common customer issues.
Recognized for consistently meeting accuracy and productivity benchmarks across high-volume chat processes.